You thought it would fit. It looked like it would fit. And then it didn’t fit. You’ve bought the television, taken it out of its box, and now you have to return it. Can you?

If you bought a TV at Walmart, whether it’s a $200 bargain or a $2,000 splurge, you may wonder whether you can return it for cash, a credit on your debit or credit card, or store credit. Keep reading to find out the nitty gritty of Walmart’s TV return policy for the in-store and online purchase of new and refurbished TVs.

In This Article

  • What Is Walmart’s In Store TV Return Policy?

  • What Is Walmart.com’s TV Return Policy?

  • What Is Walmart’s Return Policy for Refurbished TVs?

What Is Walmart’s In Store TV Return Policy?

Walmart has specific guidelines for returning a TV, for an exchange or refund: TVs purchased in a Walmart store must be returned within 90 days of the date of purchase. You must have your receipt and original packaging because it is needed to process the return. According to a Walmart customer service representative, Walmart does not charge a restocking fee for returned TVs.

There are occasions when you might purchase a TV and then save it for a later date, such as buying it as a gift. If you do this, you should still open the packaging right away and inspect the TV for any damage. If you open the TV past the 90-day return period and find that the TV is damaged or defective, Walmart will deny the return.

What Is Walmart.com’s TV Return Policy?

The return policy for TVs purchased through Walmart.com is also 90 days. When returning a TV purchased on Walmart.com, you have the option of returning the TV in-store or by mail. If you’d like to mail the TV back, you must make sure the TV is in its original packaging and includes the receipt and any accessories that came with the TV. According to a Walmart customer service representative, there is no restocking fee or return shipping charge associated with returning a TV by mail.

When returning your TV by mail, you may process the return on Walmart’s website by logging into your account. You’ll have to fill out the returns/replacements form and print out the shipping label. You may also contact a Walmart customer service representative and they will process the return and provide you with a prepaid return shipping label. You must use the shipping label provided by Walmart; otherwise, they won’t be able to process your return. If you can’t print the label, you’ll have to return the TV to a store.

Note that the return policy does not apply to TVs (or any other products) that were purchased on the Walmart Marketplace, an invitation only, online community where other sellers can sell directly to customers. Further, orders placed on Walmart.com but shipped from a Walmart Marketplace seller are not eligible for a return or exchange from Walmart. If you purchased a TV on Walmart.com through one of Walmart’s Marketplace sellers, then you need to refer to the specific Marketplace seller’s return policy to determine if your TV can be returned for a refund or exchange and what the process would be. Learn more about Walmart Marketplace sellers.

What Is Walmart’s Return Policy for Refurbished TVs?

Walmart’s website does not list a separate return policy for refurbished items, including TVs. According to a Walmart customer service representative, the return policy is the same for refurbished TVs as it is for new TVs — they must be returned within 90 days of the date of purchase and include the original receipt and packaging. If ordered online and shipped from Walmart, refurbished TVs may be returned in store or by mail, and there is no shipping charge or restocking fee associated with the return. Like new TVs, you may initiate a return by mail by logging into your Walmart.com account or by contacting a Walmart customer service representative.

Also like new TVs, refurbished TVs purchased on Walmart.com and shipped from a Marketplace seller are not eligible for a return or exchange from Walmart. If bought from a Marketplace seller, you’ll need to contact the seller to determine if your refurbished TV may be returned or exchanged.

In Summary

If you want to return a TV from Walmart, whether it was purchased online or in-store or whether it was a new or refurbished TV, you must keep the original receipt and packaging and return it within 90 days of purchase. If you bought the TV from a Marketplace seller, keep their contact information so that you can find out their individual return policy in case you need to return your TV.