Best Buy Camera Return Policy: Time Limit, etc

Best Buy accepts camera returns within 15 days of purchase or delivery. For a full refund, the camera and all accessories included in the original packaging must be returned. We have more details of the Best Buy camera return policy below.

Best Buy Camera Return Policy

Camera returns fall under Best Buy’s general Return & Exchange Promise. That means you have 15 days from the date of purchase or delivery to return a camera to Best Buy. My Best Buy Elite members can return items within 30 days, and My Best Buy Elite Plus members can make returns within 45 days.

In most cases, Best Buy will issue a refund to your original method of payment, including gift card purchases. A few exceptions include if you paid more than $800 in cash or $250 by check, in which case Best Buy will issue you a refund by check.

For a full refund, the camera return should include all original packaging and accessories. Best Buy accepts returns without the packaging — and even with missing accessories — but you may not receive the full amount of your purchase.

A few additional rules specific to camera returns include:

  • For bundles like DSLR camera packages, you may return all or part of the bundle; your refund will include only the value of the item(s) you return. For example, if you buy a camera body and lens bundle and want to return the lens, your refund amount will be for the value of the lens only.
  • Camcorders, DSLR cameras, mirrorless cameras, and camera lenses are subject to a restocking fee of 15% of the purchase price if the package is open.

To make a camera return, bring your item(s) to a Best Buy store, along with the packing slip or receipt, the debit or credit card you used to make the purchase (if applicable), and a photo ID. If you don’t have the receipt, a store associate may be able to look up your purchase using your My Best Buy member information or the credit card you used to make the purchase. Without proof of purchase,  returns are subject to the store manager’s approval and refunds may be issued as store credit.

Online orders are also eligible for return by mail. You can pay to return the camera using the carrier of your choice or use Best Buy’s prepaid return label (which can be accessed from your online account). If you use the prepaid label, Best Buy will deduct the return shipping cost from your refund — unless the reason for your return is a Best Buy error. Estimated return shipping fees will appear in the Online Returns Center when you print a prepaid label.

To gather the details of Best Buy’s camera return policy, we studied the return policy listed on Best Buy’s website and contacted Best Buy’s corporate customer service department and Best Buy store locations. For information on Best Buy’s TV return policy, see our related article.

In Summary

You can return a camera to Best Buy within 15 days of purchase or delivery. If you don’t have your receipt, a store associate may be able to look up your purchase using your My Best Buy member information or the credit card used to make the purchase. Without proof of purchase, returns are subject to a store manager’s approval and any refunds will likely be issued as store credit. There is a 15% restocking fee for some camera models, lens, and camcorders if the box has been opened. My Best Buy Elite and Elite Plus members are eligible for an extended return period of 30 or 45 days.

Are you a photography buff? We have details on where to develop disposable cameras, 35mm film, and 110 film. We also have information on Adorama’s price match policy. See our articles for details.

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