Short Answer: BI-LO doesn’t have a companywide return policy. However, most of its stores allow returns for items that are defective or spoiled. BI-LO offers refunds to the original payment method or as store credit. For more about making returns at BI-LO, see below.
BI-LO Return Policy
BI-LO doesn’t have an official, companywide return policy. However, in general, you can return items to BI-LO “within reason,” meaning there is an issue with the item, it’s defective, or the food is spoiled.
There’s no set time limit, but you can’t, for example, wait for an item to expire and then try to return it. You also can’t return food items that are half-eaten (unless you find a problem with the food).
Standard Return Process
To make a return, you’ll need to bring the item and your receipt to a BI-LO store during regular store hours. You may also want to bring your driver’s license or another form of ID. The store can’t look up your receipt, and the manager has the discretion to deny your return without proof of purchase.
If the store accepts your return, you’ll receive a refund to your original payment method, unless you paid with cash or a check — in that case, you’ll receive a trade-in voucher you can use at any BI-LO store. Note that items purchased with WIC benefits aren’t returnable at BI-LO.
Pick-Up and Delivery Order Returns
Items from curbside pickup or online delivery orders are eligible for return under the same rules noted above. Visit your local BI-LO during regular store hours and return the item(s) to the store in person at the customer service station.
Returns to a Closing Store
Note that you typically can’t make returns or receive a refund at a BI-LO store that’s closing. At closing stores, sales are final. However, we contacted several BI-LO stores in Georgia and found that a few closing locations were still accepting returns. You may want to contact your local BI-LO to double-check its current policy before visiting.
- BI-LO customer service (844) 745-0463
- BI-LO store customer service representatives