Short Answer: JCPenney can look up a receipt in stores, as long as the purchase was made with a debit or credit card within six months to one year. For more details on JCPenney’s receipt lookup policy, see below.
Can JCPenney Look up a Receipt?
JCPenney store associates can look up a receipt if the purchase was made with a debit or credit card within around six months to one year, a corporate customer service representative said. To request receipt lookup, bring the item and the card you originally paid with to your local JCPenney store. As long as your purchase is still in the computer system, an associate will be able to look it up. We contacted JCPenney stores in Colorado, Florida, Michigan, New Mexico, and Oklahoma to verify this information.
JCPenney Return Policy
To make a return at JCPenney and get a full refund to your original payment method, you’ll need to bring the receipt or have the store look up your purchase. If the store is unable to look up your receipt, you may still be allowed to make a return or exchange — but you’ll be issued store credit for the lowest selling price of the item in the past 45 days. Returns without a receipt are not guaranteed.
Wondering if you can return JCPenney merchandise without the tags? See our article for details.