Walmart does not allow returns on gift cards or e-gift cards, a corporate customer service representative said. This policy applies to its own store-brand gift cards and third-party gift cards.
We contacted Walmart stores in California, Idaho, Maine, Michigan, and West Virginia to confirm this information. The Walmart gift card return policy is also outlined on its website.
There are, however, a few states that require merchants to offer the remaining balance on a gift card in cash if the balance is low.
Walmart locations in the following states and territories will issue a partial cash refund for the remaining balance as each state’s law dictates:
- New Jersey
- Rhode Island
- Puerto Rico
While gift cards are not returnable at Walmart, a corporate customer service representative told us that you may be able to get a refund on a third-party gift card by contacting the individual business. Refunds are issued at the discretion of the third-party retailer.
See our related research for more information on returning gift cards at various retailers.