Saks Fifth Avenue is a luxury retailer, and its outlet-style stores, Saks OFF 5th, sells similar high-end goods at a discount. But you can’t return items purchased at Saks Fifth Avenue to Saks OFF 5th and vice versa. For more details, see below.
Can You Return Saks to Saks OFF 5th?
The Saks OFF 5th return policy states that you can only return Saks OFF 5th merchandise to Saks OFF 5th stores. The policy states: “We will gladly accept your return or exchange when it is returned to Saks Fifth Avenue OFF 5th in saleable condition within 30 days of the date of purchase and accompanied by proof of purchase. Certain items are not returnable, which are designated as Final Sale on the item’s product page and on the packing slip.”
To confirm, we contacted Saks OFF 5th stores in Florida, Georgia, and South Carolina to ask if you can return Saks items to Saks OFF 5TH. The response? An unequivocal no. Store associates commented that the two stores are separate operations and that you cannot return items from the regular store to an outlet store.
Can You Return Saks OFF 5th to Saks?
The Saks Fifth Avenue return policy is less clear, but we contacted Saks stores in Ohio, North Carolina, and Virginia to see if it’s possible to return Saks OFF 5th items to Saks Fifth Avenue stores. Store associates said, “Items purchased at Saks OFF 5th can only be returned to Saks OFF 5th, not Saks Fifth Avenue.”
You cannot return Saks Fifth Avenue merchandise to a Saks OFF 5th, nor can you return items bought at Saks OFF 5th to a Saks Fifth Avenue store. The two businesses appear to operate separately when it comes to returns.
Want to learn more about Saks’ store policies? See our article on Saks Fifth Avenue’s price match policy.