Can You Return Underwear? Policies by Store

Underwear on hangers at a store

Short Answer

You can return underwear at many retailers, including Aerie, Amazon, Costco, Kohl’s, Macy’s, Target, Victoria’s Secret, and Walmart. However, most stores only accept underwear returns in new condition.

Can You Return Underwear?

Underwear is returnable at many stores. Some retailers require underwear to be in new condition and with price tags; others will allow you to return worn or washed underwear.

Below, we list which stores will allow you to return underwear in each condition. We contacted corporate customer service representatives and store associates at major clothing retailers across the U.S. to confirm these policies.

Stores That Accept Returns in Any Condition

Several stores will accept underwear in any condition and without price tags attached, though they do typically require the item to have its sewn-in garment labels.

The following stores allow returns for underwear in worn or washed condition, with or without a receipt:

The following stores allow underwear returns in any condition but require a receipt:

  • Duluth Trading Co.
  • L.L.Bean

We were told that Victoria’s Secret and other stores that accept worn underwear shred and dispose of all used returns.

For more information about these and other retailers with lenient return policies, see our list of major retailers that accept returns without tags.

Stores That Accept Returns of New Underwear

Many stores take underwear returns in new condition. All of the stores listed below require that you return underwear with the price tags still attached, and it must not be worn or washed.

You should also return the underwear in its original packaging; if it has a hygiene safety seal, the seal needs to be intact, indicating that the underwear has not been worn.

You will need to show the original receipt for a full refund.

You can return underwear in new condition at the following stores:

Stores That Don’t Accept Underwear Returns

The following stores consider underwear as a final sale item and do not allow underwear returns or exchanges:


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