You can return a mattress to Costco for a full refund for any reason — except normal wear and tear. Here’s what else you need to know about the Costco mattress return policy (and Costco air mattress return policy).
Costco Mattress Return Policy Explained
Mattresses fall under Costco’s “risk-free, 100 percent satisfaction guarantee” and can be returned at any time and for any reason that isn’t routine wear and tear, according to Costco’s corporate customer service department. We also contacted several Costco Warehouse stores to confirm this information.
To make a return, you can bring the mattress (including air mattresses) to any Costco location or you can sign in to your Costco.com account and fill out a return request (free return shipping is available). While a receipt can help expedite the return, you can return an item without a receipt; a store associate can access your purchase history by looking up your membership account. Once your return is accepted, you will be refunded in full, including shipping and handling charges when applicable.
Keep in mind that if your mattress has normal wear and tear, Costco can refuse the return. This means that you can’t return a mattress you’ve been using for a few years just because you want a new one.
Reasons to Buy a Mattress from Costco
Several mattress retailers offer a sleep trial or some sort of guarantee where you can test the product for a set amount of time, but there is often a return shipping and/or restocking fee if you decide to return the mattress. Costco has one of the best retail return policies available, and it extends its “risk-free” return policy to mattresses. This means that you have an unspecified amount of time to try out a mattress and there are no return shipping or restocking fees. Shop mattresses on Costco.com or visit your nearest warehouse location to see what’s in stock.
Under the Costco mattress return policy, you can return a mattress at any time, for any reason. The one exception to this is if you’re trying to return a mattress for normal wear and tear. Purchasing a mattress from Costco will allow you to test it out and make sure it’s the right mattress for you.