Costco Optical doesn’t accept returns or exchanges for prescription glasses or sunglasses. However, you can return contacts as long as the packaging is unopened, undamaged, and unmarked.
Costco Optical Return Policy
Costco Optical does not accept returns or exchanges on eyeglasses. We contacted several Costco Optical locations to learn more about the return policy.
Unlike some of its competitors, such as LensCrafters and Pearle Vision, Costco Optical does not have a 30-day satisfaction guarantee. However, if there is something wrong with the prescription in your new glasses, the lenses can be replaced within 60 to 90 days of purchase.
The exact time frame depends on the location, as confirmed by various Costco Optical associates.
In order to have the lenses changed, you may need to schedule an appointment with the optometrist to check your prescription.
If you ordered contact lenses from Costco Optical, you can return them as long as the box has not been opened, damaged, or marked.
Contacts must be returned before the expiration date; many contacts are good for up to five years.
In order to take advantage of this return policy, you can ask the optometrist for a pair of trial contact lenses. This way, you can test out the brand and prescription to make sure the contacts work for you before opening the box.
Interested in switching to a different optometrist? We compare Pearle Vision vs. LensCrafters vs. Visionworks.