Most items purchased at Hobby Lobby stores or on its website can be returned within 90 days of purchase if they are unused and you have a receipt. This includes sale items, clearance merchandise, and fabric. Items that are not eligible for return include custom framing orders and any items marked “final sale” at checkout. Some Hobby Lobby stores accept returns without a receipt, but store managers have the discretion to refuse non-receipted returns. Below, we have more details on how to make Hobby Lobby returns for in-store and online purchases.
Hobby Lobby Return Policy Explained
Hobby Lobby is a large arts and crafts chain store based out of Oklahoma City, Okla. There are more than 800 Hobby Lobby stores throughout the United States. Hobby Lobby accepts returns for items purchased in stores and online within 90 days of the purchase date, per the shipping and returns page of the Hobby Lobby website.
The website does not specify any exclusions from the return policy, so we contacted Hobby Lobby corporate customer service, as well as Hobby Lobby stores in Arizona, Illinois, and New York. All of the representatives informed us that Hobby Lobby accepts most items for return, as long as you have a receipt, it’s within 90 days of purchase, and the items are unused. This includes sale items, clearance items, and fabric.
Custom framing orders from Hobby Lobby are not eligible for returns. This is because you inspect the framing order and sign off on the frame before paying for it and taking it home. The only other items that may not be eligible for return are damaged items that were marked down before being sold in stores; those items are marked “final sale” at checkout.
Returning a Hobby Lobby In-Store Purchase
A corporate representative advised that the in-store return process is made easier with a receipt and any additional documentation, such as the fabric ticket from your purchase.
If you no longer have your receipt, you may still be able to return your unused items. You will need to show a valid photo ID, and you can receive your refund in the form of store credit. The refund amount will be for the lowest selling price on your items within the last 60 days. Hobby Lobby store managers do have the discretion to refuse non-receipted returns.
Most refunds are issued to the original method of payment. If you’ve made your purchase with a gift card, you’ll receive your refund on a Hobby Lobby gift card. If you’ve made your purchase with a check, you can get a cash refund, but there may be a delay. Most stores require up to 10 calendar days after a purchase is made with a check before issuing a refund in cash. Alternately, you can accept your refund as store credit on a Hobby Lobby gift card.
Returning a Hobby Lobby Online Purchase
You can return items purchased on HobbyLobby.com to any Hobby Lobby store provided the following requirements are met:
- You must have an invoice. If you no longer have your invoice, you can request a copy by calling Hobby Lobby at (800) 888-0321 or by emailing Hobby Lobby through the contact page online.
- The item(s) must not be opened or used.
- The item(s) must not be damaged or defective.
Refunds for online orders returned to a Hobby Lobby store will be issued to the credit card you used for the original purchase. If the order was placed using a gift card, the refund will be issued on a Hobby Lobby gift card. Shipping and delivery charges are only refunded if the item is being returned due to Hobby Lobby’s error.
Hobby Lobby online orders that arrive damaged or defective cannot be returned to a Hobby Lobby store. They need to be returned by mail, which can take up to two weeks for the return to be processed and credited. Hobby Lobby does not issue exchanges, so you will have to place a new order if you want the same or a different item. To mail back an online order, you should complete the return form included with your order and mail the package to:
7600 A SW 44th St.
Oklahoma City, OK 73179
Hobby Lobby accepts returns on most unused items with a receipt. Unused, non-receipted items may be returned, but store managers have the discretion to refuse them. Items purchased on Hobby Lobby’s website can be returned to any Hobby Lobby store, with the exception of items that arrived damaged or defective. Damaged or defective items must be shipped back to Hobby Lobby and can take up to two weeks to be received and credited.
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