Short Answer: You can return most tools and power tools to The Home Depot within 180 days of purchase — with the exception of gas-powered tools, which you must return within 30 days. Your return should be unopened and unused, but the store may accept open-box power tool returns at the discretion of the manager. You should have your receipt and a photo ID to make a return, though if you lost the receipt, The Home Depot may be able to find it in the system. For more on The Home Depot’s power tool return policy, see below.
The Home Depot Power Tool Return Policy
The Home Depot’s standard return policy allows customers to return most tools and power tools within 180 days of purchase. The tools should be unopened and unused, and you should bring your photo ID and proof of purchase (the original purchase receipt). However, some stores may accept returns of tools that have been opened, at the discretion of the store manager. Additionally, if you don’t have your receipt, The Home Depot may be able to locate it in the system. It has 30-day access to receipts from credit card, debit card, and check purchases, and if you made a purchase with The Home Depot Consumer Credit Card, your receipt will be in the system for a full year.
You will be refunded to your original payment method, unless noted in The Home Depot’s return policy exceptions. Also, if you don’t have the receipt and store associates can’t locate it, your refund may be in the form of store credit for the lowest sale price of the item.
You can make returns in-store for purchases you made both in-store and online. To mail in a return, you should contact Customer Care at (800) 430-3376 to start the return with UPS.
The main exceptions to The Home Depot’s power tool return policy are gas-powered tools, which you must return within 30 days of purchase. Additionally, if you opened a gas-powered tool and filled it with gas before returning it, you don’t need to drain it prior to returning. If you’ve used a gas-powered tool, you can only return it in-store — you cannot send hazardous materials (including flammable gasoline) through the mail.
Our related article has more information about The Home Depot’s lawn mower return policy,
- The Home Depot customer service (800) 466-3337