Can You Find Your Debit Card Number Online? Answers for Each Bank

Banks do not typically make your debit card number available online or by phone.

We reached out to major U.S. banks to find out about accessing a debit card number. Bank customer service representatives told us that in order to keep your account secure, they do not offer the information needed to make a purchase — your debit card number, CVV, and expiration date — online or when you call customer service.

While you won’t be able to get your debit card number online or over the phone, some banks offer mobile banking options.

Of the banks we contacted, representatives for Bank of America told us that you can request a copy of your debit card in its mobile app.

If your bank does not offer a digital copy of your card within its mobile app, you can set up your card in a digital wallet like Apple Pay, Samsung Pay, or Google Pay to make cardless transactions — but you’ll need the card number to set this up.

For more information about the ways that you can access your account information, contact your bank’s customer service department. Below, we’ve listed the contact numbers for many major U.S. banks, as well as the information you will need to provide when you call.

Ally Bank

• Contact: (888) 925-2559
• Identity verification: You’ll need to provide your first and last name, date of birth, mother’s maiden name, answer to your security question, and the last four digits of your Social Security number. You’ll also have to enter your account number or Social Security number initially when you call.

Bank of America

• Contact: (800) 432-1000
•  Identity verification: Your call will not reach a customer service representative until your telephone access ID, account number, or debit card number is entered.

Capital One

• Contact: (877) 383-4802
•  Identity verification: Your debit card number or Social Security number is needed to access a customer service representative.

Chase

• Contact: (800) 935-9935
• Identity verification: You’ll need to enter your debit card number, account number, or user ID to speak with a customer service representative. Chase also offers voice identification.

Citibank

• Contact: (800) 374-9700
• Identity verification: You’ll need to enter your debit card number, Social Security number, or taxpayer ID number to speak with a customer service representative.

Citizens

• Contact: (800) 922-9999
• Identity verification: You’ll need to enter your debit card number or account number to speak with a customer service representative.

Comerica

• Contact: Comerica’s customer service phone numbers are automated. Visit your local branch for debit card help.
• Identity verification: Your local branch will need to see a valid photo ID.

Fifth Third

• Contact: (800) 972 3030
•  Identity verification: You’ll need to enter your debit card number, Social Security number, or account number to speak with a customer service representative.

Huntington

• Contact: (800) 480-2265
• Identity verification: You’ll need to enter your Social Security number or tax ID number to speak to a customer service representative.

Key Bank

• Contact: (800) 539-2968
• Identity verification: You’ll need to enter the last four digits of your Social Security number, your debit card number, or bank account number to speak with a customer service representative.

PNC

• Contact: (888) 762-2265
• Identity verification: You’ll need to enter your Social Security number and PIN, then confirm your first and last name and your full mailing address.

Regions

• Contact: (800) 734-4667
• Identity verification: You’ll need to enter your Social Security number or account number to be transferred to a customer service representative.

TD Bank

• Contact: (888) 751-9000
• Identity verification: You’ll need to enter your debit card number or your account number. TD Bank also has voice identification.

 

Truist Bank

• Contact: (800) 226-5228
• Identity verification: You’ll need to enter your debit card number, account number, or Social Security number to reach a customer service representative.

U.S. Bank

• Contact: (800) 872-2657
• Identity verification: You’ll need to enter your account number, debit card number, or Social Security number to reach a customer service representative.

Wells Fargo

• Contact: (800) 869-3557
• Identity verification: You’ll need to enter your account number or your debit card number to speak with a customer service representative.

See our related research to find out which banks have instant-issue debit card machines.