Kohl’s Return Policy for Shoes: Time Limit, Other Requirements Detailed

Kohl's sign on a building

Short Answer

Kohl’s allows shoe returns with no set time limit. Ideally, shoes should be unworn, in the original shoebox, and accompanied by a receipt. However, if the shoes have been gently worn, you can still return them for a refund or merchandise credit.

Kohl’s Return Policy: Shoes

Shoe returns at Kohl’s fall under the store’s general hassle-free return policy, corporate customer service representatives said. There is no time limit for returns.

Shoes should be returned with the receipt, in the original shoebox, and in new, unworn condition. However, you can still make a return if the shoes have been gently worn.

We contacted Kohl’s stores in Alaska, Delaware, Kentucky, Minnesota, and Wyoming to confirm this information. Kohl’s hassle-free return policy is also detailed on its website.

Keep in mind, Kohl’s reserves the right to deny a return if shoes appear to be heavily used.

If you can’t find your receipt, a store associate can look up Kohl’s Charge and other credit card purchases made within the last 16 months.

If your transaction can’t be confirmed, you’ll receive either a Kohl’s Merchandise Credit or, in some cases, a corporate-issued refund; the refund amount will be the lowest sale price for the item in the last 13 weeks. All other returns will be refunded to your original payment method.

Online purchases can be returned in-store or by mail. Kohl’s does not pay for return shipping.


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