Lowe’s allows lawn mower returns within 30 days of purchase. The lawn mower must be in new, unused condition, and you’ll need to bring the receipt for a full refund. Lawn mowers that have been used and gas-powered lawn mowers with gas in the tank are not eligible for return. Lawn mowers purchased online must be returned in-store.
Lowe’s Lawn Mower Return Policy
The lawn mower return policy at Lowe’s allows all lawn mowers, including gas, electric, and ride-on models, to be returned within 30 days of purchase.
Lawn mowers must be in new, unused condition; gas lawn mowers with gas in the tank are ineligible for return.
We confirmed Lowe’s lawn mower return policy with a corporate customer service representative and Lowe’s store associates at locations in California, Kentucky, Louisiana, Nebraska, and Rhode Island.
For a full refund to your original payment method, you’ll need to bring your receipt. A Lowe’s store associate may be able to look up your receipt if you used a Lowe’s card or another credit card.
If you don’t have the receipt, your return will be subject to a store manager’s approval, and your refund will likely be in the form of store credit for the current sale price of the item. You’ll also need to show a valid photo ID.
Lawn mowers purchased on Lowes.com cannot be shipped back; you’ll need to return the lawn mower to your nearest Lowe’s store.
If you can’t find your online order receipt, contact Lowe’s customer service at (800) 445-6937 and a representative will email you a copy so you can complete your return in-store.
Occasionally, a lawn mower will have a manufacturer defect, in which case you can call (888) 775-6937 for Lowe’s certified general assistance. A representative can set up an at-home service appointment, if necessary.
See our related research for the details of The Home Depot’s lawn mower return policy.