Lowe’s Lawn Mower Return Policy Explained

Lowe's storefront with lawn mowers out front

Short Answer

Lowe’s allows lawn mower returns within 30 days of purchase. The lawn mower must be in new, unused condition, and you’ll need to bring the receipt for a full refund. Lawn mowers that have been used and gas-powered lawn mowers with gas in the tank are not eligible for return. Lawn mowers purchased online must be returned in-store.

Lowe’s Lawn Mower Return Policy

The lawn mower return policy at Lowe’s allows all lawn mowers, including gas, electric, and ride-on models, to be returned within 30 days of purchase.

Lawn mowers must be in new, unused condition; gas lawn mowers with gas in the tank are ineligible for return.

We confirmed Lowe’s lawn mower return policy with a corporate customer service representative and Lowe’s store associates at locations in California, Kentucky, Louisiana, Nebraska, and Rhode Island.

For a full refund to your original payment method, you’ll need to bring your receipt. A Lowe’s store associate may be able to look up your receipt if you used a Lowe’s card or another credit card.

If you don’t have the receipt, your return will be subject to a store manager’s approval, and your refund will likely be in the form of store credit for the current sale price of the item. You’ll also need to show a valid photo ID.

Lawn mowers purchased on Lowes.com cannot be shipped back; you’ll need to return the lawn mower to your nearest Lowe’s store.

If you can’t find your online order receipt, contact Lowe’s customer service at (800) 445-6937 and a representative will email you a copy so you can complete your return in-store.

Occasionally, a lawn mower will have a manufacturer defect, in which case you can call (888) 775-6937 for Lowe’s certified general assistance. A representative can set up an at-home service appointment, if necessary.

See our related research for the details of The Home Depot’s lawn mower return policy.

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