Lowe’s Special Order Return Policy Explained

Exterior of a Lowe's store

Short Answer

Lowe’s accepts returns on special order items the same way it does on regularly-stocked items. You can return most special order items within the standard 30- to 90-day time frame depending upon the item, its condition, and whether or not you have your receipt.

Lowe’s Special Order Return Policy

Lowe’s will accept returns on almost all items, including special order items, corporate customer service representatives told us. Special orders fall under Lowe’s general return policy, the representatives advised.

Depending on the item you purchased, you have 30 to 90 days from your original purchase date to return your special order, according to Lowe’s Returns Policy.

Returns are easiest if your item is new and unused or “like-new” and you have your receipt.

If you’ve lost your receipt but made your purchase with a credit card or checking account, or if you used your phone number when making your purchase, Lowe’s can retrieve your receipt and issue you a refund. If you paid in cash and Lowe’s can’t locate your receipt, it will likely issue you in-store credit.

If your purchase was for a major appliance (such as a dishwasher, refrigerator, or oven), outdoor power equipment (lawnmower, generator, etc.), a highway trailer, or liquid paint, you have 30 days from the date of purchase to return it; most other items fall under the 90-day policy.

An item returned within 30 days must also be in “like-new” condition and, in the case of highway trailers, must be returned to the store it was purchased from and include the original paperwork.

A few more things to keep in mind when returning purchases to Lowe’s include:

  • Lowe’s does not refund the original shipping charges.
  • Products containing hazardous materials or lithium batteries can only be returned to your local Lowe’s store, not by mail.
  • If your product is defective and it is outside the return window, a manufacturer’s warranty may cover the damage. You can call Lowe’s customer service at (888) 775-6937 for assistance with warranties.
  • Lowe’s does not accept returns or refunds for third-party gift cards like Visa or Mastercard. See our article on buying Visa gift cards at Lowe’s for more information about Lowe’s gift card sales.


  • Jane

    Yesterday I special ordered carpet and I need to cancel. May I do this?

    • First Quarter Finance logo
      First Quarter Finance | Lindsey Desmet

      Hello, Jane! You should be able to cancel your order. However, if it has already shipped/arrived, you may need to return it instead. If you placed your order at a store, you can call or visit the store and discuss your options with the manager; if you placed your order online, call the Lowe’s customer service department at (800) 445-6937 for assistance. Best of luck!

      • Jane

        Thank you

        • First Quarter Finance logo
          First Quarter Finance | Lindsey Desmet

          You’re welcome, Jane! We’re glad to help!

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