MONAT Return Policy Explained

Woman using a jar of moisturizer

Short Answer

MONAT accepts returns within 30 days for a refund, exchange, or replacement, even if you have opened and used the products. If you’re a member of MONAT’s VIP Program, you can return items after the 30-day period for a partial refund — but they must be unopened.

MONAT Return Policy

All regular MONAT customers, VIP customers, and Market Partners are eligible for a 30-day money-back satisfaction guarantee.

If you are dissatisfied with a MONAT product, you can return it within 30 days for a replacement, exchange, or a full refund of the purchase price (minus shipping costs).

We confirmed this information with MONAT customer service representatives; it is also noted in MONAT’s official Policies and Procedures.

Item Condition

Within 30 days, you can return a product for any reason — whether you changed your mind or tried it and don’t like it.

MONAT may not accept your return if the item arrives damaged; be sure to pack your item properly before shipping.

Note that while customers can return used products under the money-back guarantee, Market Partner returns must be in “resalable condition,” meaning that they must be unopened, unused, and have intact packaging/labeling.

VIP Returns

Members of MONAT’s VIP Program receive additional return benefits. If the 30-day return period has passed, VIP members can still return items for 90% of their purchase price minus shipping costs. These items must be in resalable condition, unopened, unused, and undamaged.

Return Process

When returning your MONAT item(s), you can contact the company at (888) 867- 9987. If you are a non-VIP customer, you can also contact the Market Partner from whom you bought the item(s).

Specify that you want to make a return, and you will receive a Return Authorization Number. You must write this number on your box when returning the item.

Additionally, make sure to include a copy of the receipt — every order should initially come with two receipt copies.

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