Where to Order Shoes Online & Pick up in Stores: 15 Options Listed

Short Answer: Many stores allow you to order shoes online and pick them up in-store, including DSW, Famous Footwear, Kohl’s, Macy’s, and Target. Wait times range from one hour (if the shoes are in stock) to 10 days (if the shoes must ship to the store). For more information on how to order shoes online and pick up in stores, see below.

Where to Order Shoes Online & Pick up in Stores

Several shoe stores, department stores, and sporting goods stores allow you to order shoes online and pick them up at your local store. There is no fee for this service; just choose store pick-up as your shipping option when placing your order online and select your preferred store location.

In-store product availability determines whether you can pick up your order in the store. You can usually pick up the shoes the day you place the order if they are in stock. Some retailers may be willing to ship items from one store to another so you can pick them up at the most convenient location, but note that this will increase your wait time for pick-up.

Most stores will hold the shoes for a few days if you can’t pick them up right away. If you do not pick up your order by the end of the store’s hold time, it will cancel your order and refund your money to the original payment method.

We contacted major retailers across the U.S. to confirm their in-store pick-up policies. The following retailers offer free in-store pick up for online shoe orders:

DICK’S Sporting Goods

  • Pick-up time: About one hour
  • Pick-up location and requirements: Go to the dedicated pick-up station near the front of the store after you receive the email notifying you that your order is ready for pick-up. Show a photo ID and the notification email to the store associate.
  • Hold time: Four days
  • Payment options: Credit cards, debit cards, gift cards, and PayPal
  • Start Shopping

DSW

  • Pick-up time: If the shoes are available for in-store pick-up, your order will be ready the next day; if DSW has to ship the item to your store, it will take four to seven days.
  • Pick-up location and requirements: Once you receive the pick-up notification email, bring your government ID and order confirmation email to customer service or a register.
  • Hold time: Five days
  • Payment options: Credit cards, debit cards, gift cards, and PayPal
  • Start Shopping

Note: See the details of DSW’s shoe return policy.

Famous Footwear

  • Pick-up time: Typically one hour; however, if you place your order within an hour of the store closing, it will be available the next day.
  • Pick-up location and requirements: Take your photo ID and order confirmation number to any associate for assistance.
  • Hold time: Seven days
  • Payment options: Credit cards, debit cards, gift cards, and PayPal
  • Start Shopping

Finish Line

  • Pick-up time: Typically within two hours
  • Pick-up location and requirements: Take a photo ID, pick-up notification email, and payment method to the pick-up location shown in your notification email.
  • Hold time: Seven days
  • Payment options: Credit cards, debit cards, gift cards, PayPal, and Apple Pay
  • Start Shopping

Foot Locker

  • Pick-up time: Many orders are ready within 24 hours; others can take up to six days.
  • Pick-up location and requirements: Take your photo ID and the pick-up notification email to a store associate.
  • Hold time: Six days
  • Payment options: Credit cards, debit cards, and gift cards
  • Start Shopping

JCPenney

  • Pick-up time: Same day for orders placed before 3 p.m. (if the item is in stock and available for store pick-up)
  • Pick-up location and requirements: The “ready for pick-up” email shows the pick-up location. You will need your photo ID, payment method, and order number.
  • Hold time: 10 days
  • Payment options: Credit cards, debit cards, gift cards, and PayPal
  • Start Shopping

Note: See the details of the JCPenney shoe return policy.

Kohl’s

  • Pick-up time: Most orders are ready in two hours.
  • Pick-up location and requirements: Bring your government-issued ID and notification email to the designated pick-up line at the customer service station.
  • Hold time: Your notification email will contain hold information. If you need to extend the hold time, contact customer service at your store.
  • Payment options: Credit cards, debit cards, gift cards, or a Kohl’s Merchandise Credit
  • Start Shopping

Note: See the details of the Kohl’s shoe return policy.

Macy’s

  • Pick-up time: Same-day if you place your order by 3 p.m.; orders placed after 3 p.m. are usually available the next day. You may also have the option to ship your order to the store, which takes up to eight days.
  • Pick-up location and requirements: The notification email will show the pick-up location. Bring the email (including barcode) and your photo ID.
  • Hold time: Seven days
  • Payment options: Credit cards, debit cards, gift cards, and PayPal
  • Start Shopping

Note: See the details of the Macy’s shoe return policy.

Nordstrom

  • Pick-up time: In-stock items may be available for pick-up the next day with Buy & Pick Up. Otherwise, you can ship to the store for pick-up in up to ten days.
  • Pick-up location and requirements: Your notification email will include the exact pick-up location. You will need your photo ID.
  • Hold time: Seven days
  • Payment options: Credit cards, debit cards, and gift cards
  • Start Shopping

Rack Room Shoes

  • Pick-up time: Typically from two to four hours; however, if you order within four hours of closing time, your order will be ready the following day.
  • Pick-up location and requirements: Your notification email will contain a passcode and barcode, which you or an alternate person need to pick up your order.
  • Hold time: Seven days
  • Payment options: Credit cards, debit cards, and gift cards
  • Start Shopping

REI

  • Pick-up time: Same day; can be longer based on availability
  • Pick-up location and requirements: Take your email notification and photo ID to a register or customer service. The associate will ask you to sign for your shoes.
  • Hold time: 14 days
  • Payment options: Credit cards, debit cards, gift cards, and PayPal
  • Start Shopping

Note: Our previous research features the REI shoe return policy.

Shoe Carnival

  • Pick-up time: Usually within four hours
  • Pick-up location and requirements: Provide your photo ID and notification email at the register.
  • Hold time: Four days
  • Payment options: Credit cards, debit cards, gift cards, and PayPal
  • Start Shopping

Stein Mart

  • Pick-up time: Usually within four hours; next day if within four hours of store closing
  • Pick-up location and requirements: Take your notification email and photo ID to the designated online order pick-up area
  • Hold time: Five days
  • Payment options: Credit cards, debit cards, gift cards, and PayPal
  • Start Shopping

Target

  • Pick-up: Up to one week
  • Pick-up location and requirements: Your pick-up notification email will show the pick-up location (typically guest services or a designated pick-up area). Bring your photo ID or Mobile Wallet barcode.
  • Hold time: Three days
  • Payment options: Credit cards, debit cards, gift cards, and PayPal
  • Start Shopping

Walmart

  • Pick up: Within 4 hours of placing your order; next-day for orders after 4 p.m.
  • Pick-up location and requirements: Use the Walmart app to check in, or take your photo ID and “ready for pick-up” email to the store pick-up area (usually near the back of the store). If you can print the email, it will allow the associate to scan and locate your order quickly. If you do not live near Walmart, you can also ship orders to FedEx Office locations.
  • Hold time: FedEx Offices and Walmart stores will hold your order for seven days.
  • Payment options: Credit cards, debit cards, gift cards, PayPal, and Chase Pay
  • Start Shopping

Note: See the details of Walmart’s shoe return policy.

Alternate Pick-Up Person

Most stores that allow store pick-up for shoes also allow customers to add an alternate pick-up person to their online order during check-out. Follow the prompts as you complete your transaction to add the alternate person’s name to your order. Some retailers also ask for the alternate person’s email address. The alternate person will have to show their photo ID and your order number to pick up the shoes.

Of the stores that appear in the list above, only DICK’S Sporting Goods and Foot Locker told us they do not allow an alternate pick-up person.

If you or your alternate pick-up person do not retrieve your order by the end of a store’s stated hold time, the retailer will cancel your order and refund your money to the original payment method.

Stores That Don’t Allow Pick-Up for Shoes

The following retailers do not offer the option to pick up online shoe orders in stores:

  • Bealls
  • Belk
  • Costco
  • Dunham’s Sports
  • Goody’s
  • Journeys
  • Marshalls
  • Meijer
  • Neiman Marcus
  • Palais Royal
  • Peebles
  • Ross
  • Sam’s Club
  • Saks Fifth Avenue
  • Stage
  • T.J. Maxx