Pet Supplies Plus makes returns simple with a flexible 30-day return policy. You’ll need your receipt or Pet Supplies Plus Preferred Pet Club number to get a refund. Pet Supplies Plus allows for the return or exchange of opened food items and products without the tags attached. For all of the details of the Pet Supplies Plus return policy, see below.
Pet Supplies Plus Return Policy
Pet Supplies Plus accepts returns on most items within 30 days. If you have your receipt, you’ll be refunded the amount to your original payment method. Without the receipt, you can still get a refund if you’re a member of the Pet Supplies Plus Preferred Pet Club. A store associate should be able to find your order using your Preferred Pet Club number. Other returns may be refunded as store credit.
For items like toys, collars, and pet clothes, returns are accepted with or without the tags attached. If the item is in resellable condition and you still have the tags, bring them with you so the store can reattach them.
Opened pet food and treats can be returned or exchanged at Pet Supplies Plus. Some stores may only offer exchanges on opened food items. Whether you’re returning or exchanging, the package will need to be at least 50 to 75% full.
For flea preventatives and other health products, returns are accepted even if the product is open or has been partially used. For example, if you buy a three-dose pack of Frontline and use only one dose, you can return the remaining doses as long as you have your receipt.
Pet Supplies Plus accepts all returns, including open items and items without tags, within 30 days of purchase. Having your original receipt will help your return go smoothly, but it isn’t required.
For more on Pet Supplies Plus, see our article: Does Pet Supplies Plus Price Match?
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