PetSmart Fish Return Policy: How to Return Fish (Dead or Alive)

Can you return fish to PetSmart? You bet. Here’s the PetSmart Fish Return Policy, cut and dry. PetSmart has a 14-day return policy on all store-bought live animals. PetSmart sells a wide variety of animals — from cute and cuddly hamsters to tropical fish. It also works with more than 3,400 animal shelters nationwide to help match homeless cats and dogs with potential owners. For more details, see below.

Can You Return Fish to PetSmart?

Live fish can be returned to PetSmart within 14 days of purchase, according to PetSmart customer service. You will be asked to provide the original sales receipt but the store can also lookup your purchase. They keep your purchases on file for two months so you’ll be fine since this return window is only 14 days. Though it is advisable you bring in the receipt if at all possible. You you may be asked to show a valid form of identification, such as a driver’s license. The refunded amount will be credited to your original payment method.

What if your fish has died? PetSmart’s 14-day return policy extends to dead fish as well — as long as you have the receipt or you have your purchase looked up. And you’ll need to bring the dead fish back to the store.

Has it been more than 14 days since the purchase date? Returns more than 14 days after purchase will either not be accepted or may be up to the discretion of a PetSmart store manager.

Can You Return Other Animals to PetSmart?

PetSmart’s 14-day return policy applies to all live animals, according to customer service. Just be sure to bring your original sales receipt or ask them to lookup your purchase.

Cats and dogs adopted via PetSmart’s adoption program may also be returned, but return policies vary by shelter. For more information, you will need to contact the store where you got the animal.

In Summary

The PetSmart fish return policy is the same as the PetSmart dead fish return policy. Any animal — dead or alive — can be returned to PetSmart within 14 days of purchase, provided you have the original sales receipt or you ask the store to lookup your purchase. Cats and dogs adopted via the store’s adoption program may also be returned; however, policies vary by shelter.

For more options on what to do with unwanted fish, see our article: What to Do with Unwanted Fish?: Where to Donate Pet Fish. Are you unable or unwilling to care for a guinea pig? Read our article about where to take it.

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