Sam’s Club offers refunds and replacements for mattresses. There’s no time limit for mattress returns, but store managers reserve the right to refuse returns for any reason. Your local club may accept the mattress tags and receipt, or it may require you to bring the mattress to the store to return it.
Sam’s Club Mattress Return Policy
You can receive a full refund or replacement for a mattress from Sam’s Club any time after the purchase with your original receipt.
Most stores don’t require you to physically return the mattress to the store; instead, you can bring the “Do Not Remove” tags from the mattress. However, some clubs will require that you physically return the mattress to the store.
Mattresses fall under Sam’s Club’s standard 100% Satisfaction Guarantee.
We called Sam’s Club locations in California, Florida, Iowa, Michigan, and Wisconsin to verify the mattress return specifics; all the stores we spoke with abide by the corporate policy.
The return policy is the same at Sam’s throughout the holiday season, and it is the same for all Sam’s Club members.
Sam’s Club advertises a 100% Satisfaction Guarantee to its members, which states that if you aren’t completely satisfied with products purchased from Sam’s Club, in most cases, the company will provide a refund or replacement (with several exceptions).
There is no set time frame or expiration for this guarantee, but mattresses that are excessively old may not be eligible for a refund.
Representatives told us that store managers have the ability to deny returns if they suspect fraud or abuse of the return privilege.
If you choose to complete your return at a store, your refund will be immediate. Online returns take up to seven business days to process.
All returns will be refunded to the original method of payment shown on your receipt.
When making in-store returns, note that you’ll need to bring the card with you if your purchase was made with a debit or credit card.
While Sam’s Club prefers that you have the receipt to make returns, the company will still do its best to complete returns without a receipt.
Returns without the receipt will be refunded on a Sam’s Club shopping card.
A customer service associate may be able to look up your receipt if it has been less than two years since your purchase, but there is no guarantee.
If you purchased the mattress online, you should be able to sign in to your online account to access your purchase information and print a receipt copy.
In-Store Mattress Return Process
You can bring an in-store mattress return to the customer service desk during regular store hours.
Unless your store asks you to physically return the mattress, simply remove the “Do Not Remove” tags from the mattress and bring them to the customer service desk with the original receipt.
You may also be asked to provide your membership card and photo ID.
Online Mattress Return Process
Mattresses purchased online can be returned online or in stores.
Sam’s Club gives prepaid return labels for online order returns when you initiate your return via your online account.
You can use the label to mail back any receipts or documents that Sam’s Club may request to process your online mattress return; you will not send back the mattress.
Note that though you don’t need to ship the mattress back, the original shipping and delivery charges are only refunded if there was an error by Sam’s Club, or the mattress was damaged during shipping.
Return Tracking and Limitations
Sam’s Club may track returns and ban customers that try to commit fraud or make too many returns within a short period.
There is no set number of returns you can make within a set time period, but tracking and banning are at the discretion of the local store.
- Sam’s Club corporate customer service (800) 964-1917
- Sam’s Club customer service (888) 746-7726