Shopbop accepts returns, but its return policy varies by country. U.S. customers can return items for free within 15 days or pay a $10 fee to return items within 30 days. International orders are eligible for returns within 30 days but the customer must pay return shipping costs. For all of the details of Shopbop’s return policy, including item restrictions and return instructions, see below.
Shopbop Return Policy
The Shopbop return policy is as follows. You can return items to Shopbop within 30 days. For all U.S. orders, a prepaid shipping label will be included in your delivery, along with a return form. To make a return, fill out the form and include it with your return. After you affix the prepaid shipping label, you can drop the package off at any United States Postal Service (USPS) mailbox or post office. Alternately, you can arrange for free USPS pickup.
According to Shopbop’s return policy, U.S. returns are free if you make them within 15 days of delivery. Returns made 15 to 30 days after delivery still ship for free with the prepaid shipping label, but you’ll be charged a $10 return fee. Also, note that your refund amount won’t include the order’s original shipping cost.
International customers can also make returns but will need to pay for return shipping. Return forms are included with international orders, but prepaid labels aren’t. Shipping cost will vary by country.
All returned merchandise should be unworn, unaltered and unwashed, and the original tags must be attached. For footwear, the original shoebox will need to be included in the return. However, you shouldn’t use the shoebox as your shipping box or affix any labels to it. Returns with damaged shoeboxes will be charged a replacement fee.
Most items are eligible for return, except final sale items. Shopbop doesn’t offer exchanges, so if you need a different color or size, you should return the original item and place a second order.
If you meet the 30-day return deadline, your return will be refunded to your original form of payment, minus the original shipping cost. After 30 days, your return may be accepted, but it will be refunded as store credit, according to our communication with the company.
Shopbop’s return policy offers free returns to U.S. customers within 15 days, and returns within 30 days for a $10 return fee. International customers can return items within 30 days but must cover the cost of shipping. Make sure the items are unworn, unaltered, unwashed, have the tags attached, and are packaged properly to help your return go smoothly.
Did you know? Shopbop offers price matching.
For more information on clothing return policies, see our article: Can You Return Clothes Without Tags?