Stop & Shop Return Policy Explained

Stop & Shop storefront

Short Answer

Stop & Shop customers can return almost anything for a refund or store credit within one month of purchase. In most cases, you don’t need a receipt to make a return.

Stop & Shop Return Policy

Stop & Shop promises a hassle-free shopping experience, including refunds without a receipt — though some restrictions apply.

Stop & Shop gives you one month after your purchase to make a return, associates from Stop & Shop’s corporate customer service department told us.

Items can be in any condition, including open and used, but gift cards are not returnable or redeemable for cash. In rare cases, a manager must approve the return.

If the item you’re returning costs less than $20, you can return it for a full refund, with or without a receipt, according to our communications with the company.

If the item costs more than $20, you can return it for a full refund with a receipt; without a receipt, you may be eligible for store credit. Stop & Shop may also offer the option to replace your product rather than get a refund.


  • Kay

    I didn’t find this to be the case at all. I returned a bottle of sunscreen that I had misplaced the receipt for and the woman at the service desk was incredibly nasty to me. First, she said that non-grocery items were not returnable under any circumstances, and then that no return is accepted even with a receipt if a Stop & Shop card wasn’t used. Eventually she checked with both the MOD and the head of loss prevention who told her I should be able to get a gift card, but not before photocopying my license. Don’t think I’m shopping there anymore, at least not that location.

    • First Quarter Finance logo
      First Quarter Finance | Lindsey Desmet

      We’re sorry to hear that you had a negative experience, Kay! After reading your comment, we contacted Stop & Shop to see if their policy on receipts had changed since our article was published; the representatives we spoke with assured us that returns are still accepted without a receipt, whether the item is grocery or general merchandise. You may want to call Stop & Shop’s corporate customer service department to discuss your experience. You can reach them at (800) 767-7772.

      • Noah

        Hi, I got a $100 iTunes gift card from Stop & Shop and I was wondering if I am able to exchange it for an Amazon card or at least get store credit. I have the receipt, so should I be able to exchange it?

        • First Quarter Finance logo
          First Quarter Finance | Lindsey Desmet

          Hello, Noah! Unfortunately, Stop & Shop generally does not allow exchanges or returns for gift cards. We have updated our article to reflect this. However, you may want to contact your local store to see whether the manager is willing to make an exchange; store managers do have some authority over returns. Best of luck!

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