Stop & Shop Return Policy Explained

Stop & Shop customers can return almost anything for a refund or store credit within one month of purchase. The company’s hassle-free policy means that in most cases you don’t even need a receipt to make a return. We have more details on the Stop & Shop return policy below.

Stop & Shop Return Policy

Stop & Shop promises a hassle-free shopping experience, including refunds without a receipt — though some restrictions apply. Stop & Shop gives you one month after your purchase to make a return, associates from Stop & Shop’s corporate customer service department told us. Items can be in any condition, including open and used. In rare cases, a manager must approve the return.

If the item you’re returning costs less than $20, you can return it for a full refund, with or without a receipt, according to our communications with the company. If the item cost more than $20, you can return it for a full refund with a receipt; without a receipt, you may be eligible for store credit. Stop & Shop may also offer the option to replace your product rather than get a refund.

In Summary

In most cases, you can return items to Stop & Shop with or without a receipt and receive a full refund. Refunds may be issued to your original payment method or as store credit, and Stop & Shop may also offer to replace your item. Products can be returned to Stop & Shop within one month from the original purchase date. To learn more about Stop & Shop’s store policies, see our article on Stop & Shop’s check cashing services.

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2 comments

  • I didn’t find this to be the case at all. I returned a bottle of sunscreen that I had misplaced the receipt for and the woman at the service desk was incredibly nasty to me. First, she said that non-grocery items were not returnable under any circumstances, and then that no return is accepted even with a receipt if a Stop & Shop card wasn’t used. Eventually she checked with both the MOD and the head of loss prevention who told her I should be able to get a gift card, but not before photocopying my license. Don’t think I’m shopping there anymore, at least not that location.

    • Lindsey Desmet says:
      First Quarter Finance logostaff

      We’re sorry to hear that you had a negative experience, Kay! After reading your comment, we contacted Stop & Shop to see if their policy on receipts had changed since our article was published; the representatives we spoke with assured us that returns are still accepted without a receipt, whether the item is grocery or general merchandise. You may want to call Stop & Shop’s corporate customer service department to discuss your experience. You can reach them at (800) 767-7772.