Can Walgreens look up receipts? Walgreens and the Walgreens-owned chain Duane Reade can look up your receipt if you are a Walgreens Balance Rewards member. Returns are available for purchases made within the last 30 days. We have the full details of Walgreens’ return and receipt lookup policies below.
Can Walgreens Look Up Receipts?
Losing a receipt can make returns difficult. However, at Walgreens, store associates are able to look up receipts as long as you scanned your Walgreens Balance Rewards card at checkout. We spoke to associates at three different Walgreens locations and a corporate customer service representative to confirm this information.
Since Duane Reade stores are owned by Walgreens, they follow the same receipt lookup policy. If you scan your Balance Rewards card at Duane Reade, receipt lookup is possible; purchases at both stores are eligible for Walgreens Balance Rewards.
If you have your original receipt or are a Walgreens Balance Rewards member, you can receive a refund to the original payment method. The Walgreens Balance Rewards program is free to join and lets you earn points on each store purchase.
If you are not a Walgreens Balance Rewards member, you can return in-store purchases without a receipt, but you may not get a full refund; your refund will be for the item’s lowest advertised price within the past 30 days and will be issued as store credit.
For any in-store return, with or without a receipt, you’ll need to show a photo ID. Returns are accepted within 30 days of purchase.
Walgreens store associates suggest calling ahead before returning an item without a receipt so store management is aware of the return. Returns after the 30-day return period may still be accepted at the store manager’s discretion.
Walgreens Return Policy Restrictions
In most cases, items can be returned to Walgreens for a refund within 30 days of purchase, with or without a receipt. However, there are some items that cannot be returned at Walgreens, including:
- Seasonal items
- Sexual wellness items
What about contact lenses? Walgreens will refund contact lens purchases under certain conditions. Contact lenses can be returned for a refund if you received the wrong lenses, if your lenses are damaged or defective, or if you ordered the wrong prescription.
Walgreens receipt lookup is a courtesy the retailer offers if you are a member of the store’s rewards program. Duane Reade shoppers are also eligible for receipt lookup using the Walgreens Balance Rewards program, since Walgreens owns Duane Reade. Walgreens will process returns with or without a receipt for purchases made within the last 30 days. It’s a good idea to call ahead and let your local store know that you have a return you’d like to make. This can help the process go as smoothly as possible.
CVS can lookup your receipt as well if you need to. And it’s a simpler process at CVS.
Suggested further reading: Is Walgreens pet-friendly?