Walmart sells pretty much everything under the sun, from groceries to clothes to household wares — and per the company’s return policy, you can return almost any of those items within 90 days of the date of purchase. However, electronics, including laptops and tablets, are an exception to this rule. Keep reading to find out how long you have to return an unwanted laptop or tablet to Walmart throughout the year and during the holiday season. Here’s the Walmart laptop return policy and the Walmart tablet return policy in easy-to-understand terms.
In This Article
- What Is Walmart’s Laptop and Tablet Return Policy?
- How Does Walmart’s Laptop and Tablet Return Policy Compare to Best Buy’s Policy?
What Is Walmart’s Laptop and Tablet Return Policy?
Walmart accepts returns of laptops and tablets within 15 days of the date of purchase if bought in-store, or within 15 days of delivery if bought online. When you return a laptop or tablet, you must bring it to the Walmart customer service desk with the original manufacturer’s packaging, manuals, and any included accessories. There is no restocking fee on these items.
If you purchased a laptop or tablet on Walmart.com and are returning it to a Walmart store, come prepared with the packing slip. If you don’t have the original packing slip, sign in to your Walmart.com account, select the order you want to return, and then print out the Store Returns Receipt.
Can You Return Laptops and Tablets to Walmart Without the Packaging?
If you no longer have the packaging materials and/or accessories, Walmart is not required to accept your return, even if it is undamaged and receipted. However, store managers can choose to accept or reject individual returns, so it is best to call your local Walmart to ask about returning a laptop or tablet without the packaging or accessories. If you bought the laptop or tablet online and no longer have the packaging, direct your questions to Walmart’s virtual help desk.
Can You Return Laptops and Tablets to Walmart Without a Receipt?
Yes, you can return a laptop or tablet without a receipt at Walmart. However, if the item is valued at more than $25, your refunds can only be offered in the form of a Walmart gift card.
Does Walmart’s Return Policy Change During the Holidays?
According to the Walmart customer service representatives, we spoke to, Walmart extends its standard computer and tablet return policy during the holiday shopping season.
For the 2017 holiday season, this policy applies to purchases made from November 1 through December 24. For laptops and tablets, the 15-day return policy begins on December 26 — which means you’ll have until January 9 to make a return.
How Does Walmart’s Laptop and Tablet Return Policy Compare to Best Buy’s Policy?
The Walmart return policy on laptops and tablets is okay but how does it compare to who else you may consider? Best Buy’s laptop and tablet return policy is similar to Walmart’s — you can return most items, including laptops, to Best Buy within 15 days from the date of purchase. Tablets that require activation must be returned within 14 days. Make sure to bring along the item’s original packaging, the receipt, the original method of payment, and a valid, government-issued ID. There is no restocking fee on laptops; tablets that have been activated may, however, be subject to a restocking fee.
If you lost your receipt but paid by credit or debit card, customer service representatives may be able to look up your purchase and provide you with a copy of the receipt. For online purchases, you can log in to your Best Buy account and print out a receipt.
Best Buy’s stated policy does differ from Walmart’s regarding partial returns. According to their return policy:
“If you do not have all the original packaging or accessories, that’s okay, too. We can process a return with a nonrefundable deduction on your refund for what is missing.”
Are There Exceptions to Best Buy’s Return Policy for Laptops and Tablets?
Best Buy offers extended returns windows to customers who participate in its My Best Buy customer status program and have Elite or Elite Plus status.
My Best Buy members with Elite status have 30 days to return most items, and My Best Buy members with Elite Plus status have 45 days to return most items. Tablets that require activation must be returned within 14 days regardless of your membership status.
Customers can join the My Best Buy program by creating a free online account, and they start racking up points with each purchase, which can launch them to either the Elite or Elite Plus status.
Now you know the Walmart laptop return policy and the Walmart tablet return policy. Laptops and tablets are included in Walmart’s electronics return policy, which limits returns to 15 days following an in-store purchase or online delivery. The only exception is during the holiday season, when Walmart extends its return policy on laptops and tablets purchased between November 1 and December 24. During the 2017 holiday season, purchases made during this time can be returned until January 9.