Short Answer: Per Walmart’s general return policy, you can return almost any item within 90 days of purchase. Electronics, including laptops and tablets, are an exception to this rule — you must return these items within 30 days, with a receipt and the original packaging. Below, we explain how to return a laptop to Walmart, whether you bought it in-store or online.
What Is Walmart’s Laptop and Tablet Return Policy?
Walmart accepts returns of laptops and tablets within 30 days of the date of purchase (bought in-store) or delivery (bought online). There is no restocking fee for these items. When you return a laptop or tablet, you must bring it to the Walmart customer service desk with the receipt, original manufacturer’s packaging, manuals, and any included accessories. While you can return many Walmart items without a receipt, you need the receipt to return electronics.
If you purchased a laptop or tablet on Walmart.com and are returning it to a Walmart store, you should also bring the packing slip. If you don’t have the original packing slip, you can sign in to your Walmart.com account, select the order you want to return, and then print out the Store Returns Receipt. Our article has more information about returning online Walmart orders.
Returns Without Original Packaging
If you no longer have the packaging materials and/or accessories, Walmart is not required to accept your return, even if it is undamaged and receipted (as previously reported). However, store managers can choose to accept or reject individual returns, so it is best to call your local Walmart to ask about returning a laptop or tablet without the packaging or accessories. If you bought the laptop or tablet online and no longer have the packaging, you can direct your questions to Walmart’s virtual help desk.
Returns During the Holiday Season
Walmart extends its standard computer and tablet return policy during the holiday shopping season, according to the Walmart customer service representatives we spoke with.
This policy typically applies to purchases made from November 1 through December 24. For laptops and tablets, the 30-day return policy resumes for purchases made on or after December 26.
Walmart Laptop & Tablet Return Policy vs. Best Buy
Best Buy’s laptop and tablet return policy only allows you to make returns within 15 days. Best Buy Elite and Best Buy Elite Plus members have 30 and 45 days, respectively. Tablets that require cellular activation must be returned within 14 days regardless of membership status. Make sure to bring along the item’s original packaging, the receipt, the original method of payment, and a government-issued ID. There is no restocking fee on laptops; tablets that have been activated may, however, be subject to a restocking fee.
If you lost your receipt but paid by credit or debit card, customer service representatives may be able to look up your purchase and provide you with a copy of the receipt. For online purchases, you can log in to your Best Buy account and print out a receipt.
Best Buy’s stated policy also differs from Walmart’s regarding partial returns. If you are missing some accessories or parts of the original packaging, Best Buy may reject the return, but it might also process your return with a nonrefundable deduction for what is missing.
Laptops and tablets are included in Walmart’s electronics return policy, which limits returns to 30 days following an in-store purchase or online delivery. The only exception is during the holiday season, when Walmart extends its return policy on laptops and tablets purchased between November 1 and December 24. To return a laptop or tablet to Walmart, you will need the receipt, all accessories, and the original packaging.