William Lipovsky
Short Answer
You can return or exchange both air mattresses and non-inflatable mattresses at Walmart within 90 days of purchase as long as you have the receipt, the original packaging, the order number, or if you paid with a credit or debit card. You can also mail in your mattress return. If you’ve opened the packaging, you can exchange an air mattress, but you cannot receive a refund. For more about Walmart’s mattress return policies, see below.
Walmart’s Air Mattress Mattress Return Policy
You can exchange air mattresses to a Walmart store within 90 days of purchase with the receipt and in the original, unopened packaging.[1] If any accessories were included with your air mattress purchase, you’ll need to return those accessories with the air mattress as well.
If you opt to return an air mattress, you’ll be reimbursed for the purchase in the same payment method you used to buy the mattress. For example, if you used a credit card, the refund will go to the card. You may also exchange it for the same item if you found the air mattress to be defective.[2]
If you’ve already opened the package and removed the air mattress from the box, it will be eligible for an exchange, provided you have the receipt and you kept the original packaging. If you want to return air mattress accessories that you bought separately, they will also be subject to the standard 90-day return policy.[1]
If you don’t have your receipt, your air mattress may still be eligible for a refund or exchange, as long as it passes Walmart’s refund verification process. Find out more about no-receipt returns at Walmart in our dedicated article.
Online Air Mattress Returns
You can return an air mattress you purchased at Walmart.com to a Walmart store or via mail. You will need your online order receipt, the original packaging, and any accessories that came with the air mattress. Just like in-store purchases, you can only exchange an air mattress that has been opened/used for the same item.[1]
When returning an air mattress via mail, you can begin by looking up your order online, printing the shipping label, and mailing the mattress back within 90 days. You may also contact a Walmart customer service representative who can process the return and provide you with a prepaid return shipping label.
It’s important to note that you may not be able to return orders placed on Walmart.com that were sold and shipped from a Walmart Marketplace seller.[3] You can contact the Marketplace Seller to find out whether or not you can return the mattress.
Walmart’s Non-Inflatable Mattress Return Policy
For a regular, non-inflatable mattress, you can also return it within 90 days as long as you have the receipt, the original packaging, an online order number, or the credit or debit card used to make the purchase, even if the mattress has been opened and used.[4]
For Walmart.com orders, simply call its return department at (800) 925-6278 with your order number, and return packaging will be shipped to you in which you will mail in the mattress for a return or exchange.[4]
If you purchased a mattress in-store, you can exchange or return it for a refund with the receipt and original packaging. If you do not have the receipt but you paid with a credit or debit card, a store associate will be able to locate the purchase in their system with the credit or debit card used at the time of purchase.[4]
Interested in purchasing an air mattress elsewhere? You can check out our articles on the air mattress return policies at Target and Costco.
I bought an air mattress and it was defective so I returned it for my $84 back and it had been opened so I had to exchange it. I have a receipt for the other one and it says exchange receipt. Can I use that receipt to get my money back?
Hello, Trina! If the new air mattress is unopened, the store may be willing to make a return, but the return will be at the discretion of the store manager. You can call or visit your local store to find out whether the item is eligible for return. Best of luck!
I purchased an 8-inch memory foam mattress today in-store because I was told by a worker that I had 90 days to test it out before I returned it for a refund, if needed. Is this not the case? I need to upgrade to a 12-inch.
Hello, Carla! We contacted Walmart’s corporate customer service department with your question. We were told that the official policy requires the mattress to be unused and in its original packaging for a full refund within 90 days. We also confirmed this information with several Walmart stores. However, Walmart does allow exchanges within 90 days if you have opened and used the mattress. Since you want to replace your mattress with a 12-inch model, your local store should be willing to work with you. You will need to contact the store to discuss your options. Best of luck!
I purchased an air mattress in store on Wednesday and I didn’t need it like I thought I would, but unfortunately I can’t find my receipt. I didn’t open the box. Can I return it without my receipt and get refunded on store credit?
Hello, Crystal! Your air mattress should be eligible for a refund as store credit as long as it passes refund verification. Just bring the item and your photo ID to the customer service counter and let the associate know you don’t have your receipt. We have more information about this in our articles on Walmart returns without the receipt and the Walmart refund verification process. Best of luck!
What do I do if the a Walmart store is refusing to accept my air mattress return?
Hi Jody,
While Walmart has a standard return policy of 90 days if you have the original packaging and the item has not been used, unfortunately, it is ultimately up to the discretion of the store manager whether to accept the return. You may want to try to return the air mattress to another Walmart — you may have better luck with another store manager.