Short Answer: Walmart utilizes a refund verification process for returns made without a receipt. To make a return without a receipt, you’ll need to bring the item and its original packaging and show a valid government-issued photo ID. A Walmart store associate will scan the item’s barcode and check your ID against Walmart’s returns database. As long as the item is approved and the database doesn’t show a history of frequent non-receipted returns, you should be able to proceed with your return. For more on the Walmart refund verification process, see below.
Walmart Refund Verification Process Explained
You can likely make a return without a receipt at Walmart (as previously reported), but, in order to do so, the store will utilize a refund verification process to help prevent fraud. When making a return without a receipt, you will only receive a refund if your return is verified. So, how exactly does the refund verification process work?
We contacted Walmart’s corporate customer service department, as well as Walmart stores in several states, to learn more about this process. Store associates described the process this way:
- A store associate will scan the item’s barcode on the original packaging.
- The computer will tell the associate whether or not the item is approved for return.
- You will also be asked to show a valid government-issued photo ID.
- A store associate will check your ID against Walmart’s returns database.
Walmart requires the item’s original packaging so store associates can scan the UPC or serial number to confirm that the item wasn’t stolen or purchased from a different retailer. During the refund verification process, you may be asked where the item was originally purchased, when the purchase was made, and/or the reason for return.
Walmart representatives said information from your ID will be stored in its returns database to track your non-receipted return activity. This is done for loss-prevention purposes. Customers who attempt an excessive amount of non-receipted returns may become ineligible to make a return without a receipt. A store associate said three or more non-receipted returns in a six month period is considered excessive. Keep in mind, store managers can deny a return without a receipt at any time. And some stores have stricter limits on non-receipted returns of high-value items like electronics.
Typically, the refund verification process takes only a few minutes. If your return is verified, you can receive a cash refund if the item is valued less than $25 or you’ll receive a Walmart gift card for items worth more than $25.
See our related article for details about Walmart’s return hours.