Walmart Return Hours: What Time Do Returns Open? Close? Solved

Short Answer: Walmart generally allows returns from 7 a.m. to 10 p.m. or 11 p.m., though the exact hours depend on the location. For more details on making returns at Walmart, see below.

Walmart Return Hours Explained

Most Walmart stores allow returns during regular store hours — usually 7 a.m. until 10 p.m. or 11 p.m.[1][2] You can use Walmart’s store locator to find the exact hours of your nearest store.

These hours also apply to holidays when the store is open; however, if the store is closing early for a holiday, the return hours will vary depending on the store’s closing time.[1]

In general, you must bring in-store returns to the customer service desk near the front of the store. This is because only customer service staff are trained in handling returns, a Walmart employee told us. For faster service, you may be able to initiate your return using the Walmart app or at Walmart.com.

Walmart allows returns of many opened items and most items without a receipt; however, keep in mind that all returns are subject to a store manager’s approval. You can find more details about the return process and which items are eligible for return in our overview of Walmart’s return policy.

  1. Walmart customer service (800) 925-6278[][]
  2. Walmart store customer service representatives[]

4 comments

  • joanne Lukas says:

    Checking if Walmart is doing returns. Some stores are not. Just got my microwave did not realize how big it was. Also I do not like how the buttons work. How many days before I need to return it? Not sure if I want to come in the store right now.
    Thank you,
    Joanne Lukas

    • Lindsey Desmet says:
      First Quarter Finance logostaff

      Hello, Joanne! As of right now, Walmart has not altered its companywide return policy. You can find the details, including the time limit and requirements, in our overview of Walmart’s return policy. However, store managers do have authority over returns, so you may want to contact your local store before attempting to make a return. Best of luck!

  • I bought a TV and it was broken. I tried to return it the same day and was informed that same TV was bought a couple days before? Makes no sense to me.

    • Lindsey Desmet says:
      First Quarter Finance logostaff

      Hello, Dennis! Did you have your receipt and the box for the TV? Walmart does accept open-box returns for damaged TVs if you have your receipt but can deny the return if the TV was damaged after purchase. For more information about TV returns at Walmart, see our dedicated article on the return policy for new and refurbished TVs. Were you able to speak to a manager when attempting to return the TV? If not, it may also help to call your local store or call Walmart’s corporate customer service line at (800) 925-6278. Best of luck!