Short Answer: You can return both new and refurbished TVs to Walmart within 30 days of purchase. In some circumstances, Walmart may accept a TV return past 30 days, but it will depend on the store. To complete the return, you’ll need the original packaging, and it helps to have the receipt as well. Damaged, defective, and open-box TVs are eligible for return as long as you, as the customer, did not cause the damage. Below, we have more details of Walmart’s TV return policy for in-store and online purchases.
Walmart In-Store TV Return Policy
If you purchased your TV in a Walmart store, you must return it within 30 days — televisions are among the exceptions to Walmart’s standard 90-day return policy. You must have the original packaging, and if you have the receipt, the return will be even easier. Walmart does not charge a restocking fee for returned TVs.
If you buy a TV and find that it is damaged or doesn’t work, you can return it with an open box and choose to receive either a refund or a replacement. However, if you damage the TV yourself, you cannot return it, even if you purchased a Walmart protection plan. Walmart’s return policy does not cover damage done by the customer, and the protection plan for TVs does not cover accidental or intentional damage.
You may also return a TV that you’ve plugged in and tested as long as you’re within the 30-day return period and you return the TV with its original packaging and all accessories. You should make your return when the customer service desk is open. See our article for Walmart’s standard return hours.
If you don’t have the receipt, you can still make a return or exchange, but your refund will be in the form of store credit.
There are occasions when you might purchase a TV and save it for a later date, such as when you’re buying it as a gift. If you do this, you should still open the packaging right away and inspect the TV for any damage. If you open the TV past the 30-day return period and find that it is damaged or defective, Walmart will deny the return.
According to Walmart customer service representatives, some stores may accept a TV return past 30 days in exchange for store credit. However, this is up to the discretion of store management and not all stores will allow the return. For a late return, you should bring all packaging and your receipt as outlined above, plus a valid ID. You may want to call your local Walmart to ask for information. Our article also has more details on returning items to Walmart past the return window.
Walmart.com TV Return Policy
The return window for TVs purchased through Walmart.com is also 30 days, with the same damage and open-box policies detailed above. Note that if you bought a TV through a Walmart Marketplace seller, the return policy is dictated by the individual seller that sold you the TV.
When returning a TV purchased on Walmart.com, you have the option of returning the TV in-store or by mail. If you’d like to mail the TV back, you must make sure the TV is in its original packaging and includes the receipt and any accessories that came with the TV. You can look up your order online and print the prepaid return shipping label. You can also call customer service at (800) 966-6546 and a representative can do this for you.
Our article has more information about returning online Walmart orders.
Walmart Refurbished TV Return Policy
Walmart’s website does not list a separate return policy for refurbished items, including TVs. According to a Walmart customer service representative, the return policy is the same for refurbished TVs as it is for new TVs — you must return them within 30 days of the date of purchase and include the original receipt and packaging. If you ordered the TV online and it shipped from Walmart, you can return the refurbished TV in-store or by mail, and there will be no shipping charge or restocking fee associated with the return. Like new TVs, you may initiate a return by mail by logging into your Walmart.com account or by contacting a Walmart customer service representative.
Also, like new TVs, refurbished TVs purchased on Walmart.com and shipped from a Marketplace seller are not eligible for a return or exchange from Walmart. If you bought a TV from a Marketplace seller, you’ll need to contact the seller to determine if your refurbished TV may be returned or exchanged.
- Walmart customer service (800) 925-6278