Short Answer: You can return both new and refurbished TVs to Walmart within 30 days of purchase. To make a return, you’ll need the original packaging, and it helps to have the receipt as well (though Walmart may accept your return without it). Damaged, defective, and open-box TVs are eligible for return as long as you didn’t cause the damage. Below, we have more details of Walmart’s TV return policy for in-store and online purchases.
Walmart TV Return Policy
Walmart accepts TV returns within 30 days — televisions are among the exceptions to Walmart’s standard 90-day return policy. Walmart.com purchases are returnable in stores or by mail; in-store purchases must be returned to a store.
Some stores may accept TV returns past 30 days in exchange for store credit. However, this is up to store management’s discretion, and not all stores will allow the return. For late returns, you should bring all packaging and your receipt, plus a valid ID. See our research on returning items to Walmart past the return window.
In-Store Return Process
To make a return at a Walmart store, you’ll need the original packaging. It also helps to have the original receipt, though the store can look up debit card, credit card, and online purchases. If you don’t have the receipt, the store may allow a return or exchange, but your refund will be in the form of store credit rather than to the original payment method.
Online Return Process
You can return TVs from Walmart.com either by mail or to a Walmart store. Returns to a local store follow the same in-store return process detailed above. To return a TV by mail, place it in its original packaging along with any accessories. You can log into your Walmart.com account to look up your order and print a prepaid return shipping label. Find more details in our research on Walmart’s online return policy.
Note that if you bought a TV through a third-party marketplace seller, the seller sets the return policy, meaning there may be different requirements for things like damage or open-box returns. Your TV falls under Walmart’s TV return policy if marked “shipped and sold by Walmart.com.”
Damaged and Open-Box Returns
If you buy a TV online or in-store and find that it’s damaged or doesn’t work, you can return it with an open box and choose to receive either a refund or a replacement (as previously reported). You may also return a TV that you’ve plugged in and tested as long as you’re within the 30-day return period and you return the TV with its original packaging and all accessories.
However, if you damage the TV yourself, you cannot return it, even if you purchased a Walmart protection plan. Walmart’s return policy does not cover damage done by the customer, and the protection plan for TVs does not cover accidental or intentional damage.
There are occasions when you might purchase a TV and save it for a later date, such as when you’re buying it as a gift. If you do this, you should still open the packaging right away and inspect the TV for any damage. If you open the TV past the 30-day return period and find that it is damaged or defective, Walmart will deny the return.
Walmart follows the same policy for refurbished TVs as it does for new TVs — you can make a return within 30 days of purchase with the original receipt and packaging. If you ordered the TV online and it shipped from Walmart, you can return it in-store or by mail.
TVs purchased on Walmart.com and shipped from a third-party marketplace seller aren’t eligible for a refund or exchange from Walmart; you’ll need to contact the seller to determine if your refurbished TV is eligible for return.
Walmart issues refunds to the original payment method within five business days of processing your return for in-store and online purchases. This includes purchases made with Walmart plastic and eGift Cards — the refund will appear on your original gift card.
- Walmart customer service (800) 925-6278
- Walmart store customer service representatives