Walmart TV Return Policy Explained (New or Refurbished)

Short Answer: You can return both new and refurbished TVs to Walmart within 30 days of purchase. To make a return, you’ll need the original packaging, and it helps to have the receipt as well (though Walmart may accept your return without it). Damaged, defective, and open-box TVs are eligible for return as long as you didn’t cause the damage. Below, we have more details of Walmart’s TV return policy for in-store and online purchases.

Walmart TV Return Policy

Walmart accepts TV returns within 30 days — televisions are among the exceptions to Walmart’s standard 90-day return policy.[1] Walmart.com purchases are returnable in stores or by mail; in-store purchases must be returned to a store.[2]

Some stores may accept TV returns past 30 days in exchange for store credit. However, this is up to store management’s discretion, and not all stores will allow the return.[3] For late returns, you should bring all packaging and your receipt, plus a valid ID. See our research on returning items to Walmart past the return window.

In-Store Return Process

To make a return at a Walmart store, you’ll need the original packaging. It also helps to have the original receipt, though the store can look up debit card, credit card, and online purchases.[1] If you don’t have the receipt, the store may allow a return or exchange, but your refund will be in the form of store credit rather than to the original payment method.[4]

You should make your return when the customer service desk is open; see our related research for Walmart’s standard return hours. Walmart stores don’t charge any restocking fees for TVs.[5]

Online Return Process

You can return TVs from Walmart.com either by mail or to a Walmart store. Returns to a local store follow the same in-store return process detailed above.[6] To return a TV by mail, place it in its original packaging along with any accessories. You can log into your Walmart.com account to look up your order and print a prepaid return shipping label.[7] Find more details in our research on Walmart’s online return policy.

Note that if you bought a TV through a third-party marketplace seller, the seller sets the return policy, meaning there may be different requirements for things like damage or open-box returns. Your TV falls under Walmart’s TV return policy if marked “shipped and sold by Walmart.com.”[8]

Damaged and Open-Box Returns

If you buy a TV online or in-store and find that it’s damaged or doesn’t work, you can return it with an open box and choose to receive either a refund or a replacement (as previously reported). You may also return a TV that you’ve plugged in and tested as long as you’re within the 30-day return period and you return the TV with its original packaging and all accessories.[3]

However, if you damage the TV yourself, you cannot return it, even if you purchased a Walmart protection plan. Walmart’s return policy does not cover damage done by the customer,[3] and the protection plan for TVs does not cover accidental or intentional damage.[9]

There are occasions when you might purchase a TV and save it for a later date, such as when you’re buying it as a gift. If you do this, you should still open the packaging right away and inspect the TV for any damage. If you open the TV past the 30-day return period and find that it is damaged or defective, Walmart will deny the return.[3]

Refurbished TVs

Walmart follows the same policy for refurbished TVs as it does for new TVs — you can make a return within 30 days of purchase with the original receipt and packaging. If you ordered the TV online and it shipped from Walmart, you can return it in-store or by mail.[3]

TVs purchased on Walmart.com and shipped from a third-party marketplace seller aren’t eligible for a refund or exchange from Walmart; you’ll need to contact the seller to determine if your refurbished TV is eligible for return.[8]

Refunds

Walmart issues refunds to the original payment method within five business days of processing your return for in-store and online purchases. This includes purchases made with Walmart plastic and eGift Cards — the refund will appear on your original gift card.[10]

  1. https://corporate.walmart.com/policies#return-policy[][]
  2. https://www.walmart.com/help/channel/returns-replacements-refunds/5c8e703459534a918ccf13e5a76db8e8[]
  3. Walmart customer service (800) 925-6278[][][][][]
  4. https://www.walmart.com/cp/returns/1231920[]
  5. Walmart store customer service representatives[]
  6. https://www.walmart.com/help/article/return-to-a-local-store/e96cd2275d3c4d0fa210bde11a7d1a12?title=Return%20to%20a%20Local%20Store[]
  7. https://www.walmart.com/help/article/return-by-mail/eefac7fb8e8342a8b85a892373c3f274?title=Return%20by%20Mail[]
  8. https://www.walmart.com/help/article/how-do-i-return-an-item-from-walmart-com/8444dee4fbdc450f8110cb6585859b65?title=How%20do%20I%20return%20an%20item%20from%20Walmart.com%3F[][]
  9. https://www.walmart.com/protection[]
  10. https://www.walmart.com/help/article/how-do-i-get-a-refund/d021f42a420e4bc3bdfc999564982e17?title=How%20do%20I%20get%20a%20refund%3F[]

2 comments

  • John riachi says:

    Your information about about the Walmart.com return policy on TVs is incorrect. It is 30 days only (not 90 as stated above).

    • Lindsey Desmet says:
      First Quarter Finance logostaff

      Hello, John! Walmart’s in-store return policy for TVs has actually reduced to a 30-day window as well. We have updated our article to reflect both policy changes. Thank you for bringing this to our attention!