Zara Return Policy: Sale Items, Full-Price Items, etc

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Short Answer

Zara accepts returns on sale items and full-price items with a receipt within 30 days of purchase. Other conditions (such as the items being unworn and unwashed) apply.

Zara Return Policy: Sale Items, Full-Price Items, etc.

Zara accepts returns within 30 days of purchase for most items, including sales items, a corporate representative from Zara said.

The following conditions apply:

  • Items must be unworn and not yet washed. The original tags must still be attached. (Suggested Article: These are the Stores That Let You Return Clothing without Tags)
  • You must present your sales receipt.
  • Accessories must be returned in their original packaging.
  • Fragrances can only be returned if they are still sealed.
  • Swimwear returns must include the hygiene sticker.
  • Underwear cannot be exchanged or returned, in most cases.

For in-store purchases, you can make a return at any Zara location in the same country where you made your purchase.

If you bought your items online, the 30-day return period starts the date you receive your shipping confirmation email. You can return online orders in-store or by mail by printing a free shipping label under “Orders and Returns” from your online account.

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