Aaron’s Damage Policy Explained: Repairs, Replacements, etc

Aaron’s will replace an item damaged upon delivery. If you are an Aaron’s Club member, you may be able to get a replacement if your item was damaged by natural disaster or fire. We have the full details of Aaron’s damage policy below.

Aaron’s Damage Policy

Aaron’s damage policy depends on when the damage occurred. Your local Aaron’s will fix or replace any item that arrives damaged upon delivery, whether the item is new or pre-owned, a corporate customer service representative explained.

However, if the damage occurs during the lease period, you will still be responsible for your payments — and, likely, any repair costs if you want the item fixed. If your item does not arrive with damage but needs service during the lease period, contact your local store to discuss your repair options.

Keep in mind, if you choose to return the item to Aaron’s at the end your lease, the item must be in the condition it was when you received it — or it won’t be accepted.

To protect your lease, you can sign up for Aaron’s Club, a protection plan that costs about $10 per month (not including tax). It covers everything you currently have from Aaron’s. Aaron’s Club benefits vary by state. In most states, it allows leased merchandise to be replaced after damage from fire, smoke, windstorms, hail, lightning, or flooding. If your item is eligible to be replaced, you can continue your lease with the replacement item as planned. Aaron’s Club also offers a host of other benefits including an involuntary unemployment waiver, accident & sickness waiver, discounts on hotels, restaurants, and more.

In Summary

Aaron’s damage policy depends on when the damage occurred. You may be responsible for your scheduled payments and any repair costs. If you are an Aaron’s Club member, you can only get a replacement if the item was damaged in a natural disaster or fire. For more on Aaron’s and other rent-to-own retailers, see our articles: Aaron’s Stolen Property Policy and Can You Go to Jail for Not Paying Aaron’s? The Debt Collection Process and Best Rent to Own Furniture Stores (Some Requiring No Credit Check).

4 comments

  • I have a stain on my daughters bed and we are returning it. Will Aaron’s take it with a stain on it? We paid for the club they offered.

    • Lindsey Desmet says:
      First Quarter Finance logostaff

      Hello, Julie! Aaron’s Club does not cover damage from regular use — only qualifying events like floods, fires, or theft. For returns, Aaron’s typically requires that the item is in the same condition as when you received it, so it may not accept your mattress. You might want to contact your local store before attempting the return to discuss your options. Best of luck!

  • Rosa Mack says:

    Will Aaron’s fix cracked TV screen? My 75-inch I just leased is crack and I’m willing to pay for repairs if Aaron’s can fix it. Thanks in advance.

    • Lindsey Desmet says:
      First Quarter Finance logostaff

      Hello, Rosa! Aaron’s does provide repairs and service during the lease period. We have updated our article to clarify this. Services vary depending on whether your item is under warranty, when the damage occurred, and whether you are an Aaron’s Club member; you will need to contact your local store to discuss your options. Best of luck with your repair!