Short Answer: Surprise Kate Spade is an authentic website that hosts the brand’s official online discount events. It offers short-term flash sales with discounts up to 75% off. For more details of how Surprise Kate Spade works and how to find out about the next “surprise” sale, see below.
Is Surprise Kate Spade Legit?
Surprise Kate Spade, a flash sale website found at surprise.katespade.com, is legitimate and run by Kate Spade New York, corporate customer service representatives said. Keep in mind, the site is only active during limited-time “surprise” sale events.
During our research, we found that the site is on the Kate Spade domain and that the customer support contact is an official @katespade.com email address. And, the sales site has been mentioned on the brand’s social media channels, including Facebook and Twitter. Offering further evidence of Surprise Kate Spade’s authenticity, national publications like InStyle, People, and Southern Living have covered the surprise sales.
Products and Pricing
Surprise Kate Spade prices are only valid at surprise.katespade.com and do not apply at Kate Spade stores or outlet locations. Previous sales have featured prices up to 75% off the original retail price.
Handbags, passport covers, coin purses, and jewelry are often featured during these flash sales. Additional services like gift wrapping are not available for Surprise Kate Spade purchases.
How to Access Surprise Kate Spade
Surprise Kate Spade events are held several times a year. It is best to shop early, as items do tend to sell out during the sale. To be notified of upcoming sales events, sign up to be on the Kate Spade mailing list.
Once the sale begins, you can shop by visiting surprise.katespade.com and adding items to your cart. You can buy a maximum of five items in each available style. Kate Spade accepts PayPal, Kate Spade plastic and e-gift cards, and major credit cards (American Express, Discover, Mastercard, and Visa) for online purchases.
You do not need a KateSpade.com account to shop; guest checkout is available, a corporate customer service representative confirmed. However, you may want to create a KateSpade.com account before the sale begins. Having an existing account can make the checkout process quicker if you have payment information saved. It will also allow you to log in and view your order status after completing your purchase.
Issues with Surprise Kate Spade
Customer complaints about Surprise Kate Spade include being unable to access the website (traffic is high during sales, representatives said), items quickly going out of stock, and the fact that Surprise Kate Spade sales are final (returns and cancellations are not accepted; customer service can assist you if your item arrives damaged or defective).