How to Check Your CSL Plasma Card Balance


As a CSL Plasma donor, you’ll receive payment for each donation on a reloadable prepaid debit card.

It’s a good idea to keep close track of your funds. Knowing the different options for checking your balance can save you time and help you find what works best for you.

Woman checking her CSL Plasma card balance using a smartphone

You can check your card balance by phone, online, or through the kiosk available at your donation center.

Below, I explain how to check your card’s balance using each of these options, as well as how to check your rewards balance and manage your CSL Plasma card.

How to Check Your CSL Plasma Card Balance

You can check the balance on your CSL Plasma prepaid card in the following ways:[1][2]

  • By phone: All prepaid debit cards, whether it’s a blue card, black card, or red card, have a phone number on the back, which you can call to check the balance of your card.
  • Through the app: The CSL Plasma app is available through Google Play or the Apple Store.
  • Using the marketing kiosk: Kiosks allow you to check your balance in person at your local CSL Plasma Center.
  • Sign up for texts: You can text “join” to 33433 to register your phone number and receive a text with instructions for checking your card’s balance.

Depending on the method you choose, you may need to provide your donor ID number. Donors receive this when they make their first plasma donation.[2]

If you lose your donor ID number, the only way to retrieve it is to visit your local CSL Plasma Center, where a customer service representative will be able to assist you.[2]

iGive Rewards Balance

CSL Plasma donors can earn points for completed donations, surveys, and other activities through iGive Rewards.[3][2]

For every 1,000 iGive Rewards points, you can add $10 to your prepaid debit card balance.[1]

To check your points balance or use your points, log in to your iGive Rewards loyalty account.[3]

Note that the maximum number of points you can have at any given time is 20,000.[1]

Tip: The number of points CSL Plasma rewards you depends on your membership level — Bronze, Silver, Gold, or Platinum. The more you continue to donate plasma, the higher your membership status (and the points you earn) will be.[1][2]

Declined Transactions

CSL Plasma reloadable cards don’t come with overdraft protection, so you can only spend as much as your current balance.[2][4][5]

If your card is ever declined, it may be because you don’t have sufficient funds to cover the transaction.[2]

If you check your balance and find that this isn’t the case, you’ll need to contact the phone number on the back of your card to find out the problem.[2]


Can I reload my CSL Plasma card balance?

You can’t load your own funds at an ATM, store, or bank teller. Only CSL Plasma can load money onto your donor card.[2] See more information about how much CSL Plasma pays.

How do I get a replacement CSL Plasma prepaid debit card?

To get a replacement for lost or stolen blue or black cards, call (877) 855-7201. For red card replacements, call (866) 275-0200.[6]

Is there a fee for replacing a lost or stolen card?

Your first replacement is free; after that, you’ll pay around $3 to $5 to get a new card, depending on the location.[2]

Does the card expire?

The card has an expiration date, but your balance doesn’t expire. You can get a free replacement if your card expires and you make a new donation.[2]

How do I activate my replacement CSL Plasma card?

CSL Plasma prepaid debit cards come with printed instructions that include the phone number to call to activate your card and set the PIN.[2]

In Summary

You can check the balance of your CSL Plasma prepaid debit card by phone, text, in the CSL Plasma app, or at the kiosk located at your donation center.[1][2]

To check your iGive Rewards points balance, you’ll need to log into your rewards account on CSL Plasma’s website.[3]

CSL Plasma cards do not offer overdraft protection, and the only way to add funds to your card is by donating plasma at your local CSL Plasma Center or by redeeming iGive Rewards points.[2]

Feel free to ask additional questions or share your experience with CSL Plasma’s prepaid card in a comment below.

  1. CSL Plasma customer service (866) 275-6800[][][][][]
  2. CSL Plasma Center customer service representatives[][][][][][][][][][][][][][]
  6. CSL Plasma customer service via live chat[]


  • Cynthia Biggs

    The CSL VISA MANAGER websight says it can no longer be found, (Aug. 2017) Is it temporarily down or gone? How do we check our balance?

    • First Quarter Finance logo
      First Quarter Finance | Laura Bachmann

      Hi Cynthia,

      I think CSL’s just moved things around on their website. Try going here and selecting the link for either the blue or the red card.

  • Name* (displayed publicly)

    How do i check whats the next date i can donate ?

    • First Quarter Finance logo
      First Quarter Finance | Sarah Quinn


      The maximum frequency with which you can donate plasma is once in a two-day period and no more than twice in a seven-day period. I hope this helps!

  • Goober Man

    I have a red (moneypass) CSL card. I am not accessed any withdrawal amount from the Moneypass ATM but I am charged $1.50 for each transaction coming from CSL. You really do not get $50.00 for each plasma donation but you really get $48.50 from CSL.

    You can ‘reduce’ the amount you get from taking ‘cash’ from your CSL card by simply using your CSL card ANYWHERE and getting ‘cash back’. You will only be accessed .30 to do this.

    If you want to pay nothing for using your ‘own money’ you can simply use your CSL card ‘on line’ and pay anyone of your monthly bills with your CSL card, i.e, your ATT bill. There is NO CHARGE for you to do this. PASS THIS ON!!!!!! YOU SHOULD NOT HAVE TO PAY ANYTHING TO USE YOUR OWN MONEY.

    • First Quarter Finance logo
      First Quarter Finance | Hillary M. Miller

      Hi there,

      That’s a great tip! Thank you for sharing with our readers so others can get the most out of their CSL cards!

    • Curtis Burrus

      I need to change my pin on my card and some number are missing on the bank for change my pin number on my card

      • First Quarter Finance logo
        First Quarter Finance | Laura Bachmann

        Hi, Curtis!

        Usually, you can change PIN via the website, if you’re having trouble with that because some numbers are missing, trying calling Cardholder Services at (866) 692-9282. If you have a Red card, you can reach the Visa Prepaid Clearinghouse Service at (844) 263-2111, (M-F) 9:00-5:00 ET. If none of these are able to help you reset your pin, there’s also an option to contact CSL Plasma directly with this online form. Good luck!

  • Denise

    Hi I went to an Allpoint ATM to withdraw money off my card it didn’t show a charge when I withdrew but when I went on the website afterwards and checked they did charge me later for the transaction from what I understand there’s supposed to be no charge for that please explain thank you.

    • First Quarter Finance logo
      First Quarter Finance | Hillary M. Miller

      Hi Denise,

      Is it possible you have the CSL Red Card? While the Blue Card is affiliated with Allpoint ATMs, the Red Card is not affiliated with any ATM network, so a fee will always be charged no matter which ATM you use to make a withdrawal. If you do have the Blue Card and you were charged a fee for an Allpoint withdrawal, you may wish to get in touch with the card issuer to find out more about the charge. The CSL Plasma website provides this page with contact information for each available type of CSL donor card. I hope this helps!

  • Pamela Gadson

    Good Morning, my name is Pamela, and I am a donor. I’m trying to check my balance via online, however, I can’t remember my pin. Would you send me instructions on how to resolve this issue. Thank You/.

    • First Quarter Finance logo
      First Quarter Finance | Hillary M. Miller

      Hi Pamela,

      According to the CSL Plasma Prepaid Debit Card page of the Bank of America website, you can reset your PIN via the website or by calling Cardholder Services at (866) 692-9282. If you have a Red card, you can reach the Visa Prepaid Clearinghouse Service at (844) 263-2111, (M-F) 9:00-5:00 ET. If you have any further problems, you can also reach CSL Plasma directly through the Contact Us form on the CSL website. I hope this helps!

  • lamia

    Hi can i reloas my csl plasma card

    • First Quarter Finance logo
      First Quarter Finance | Hillary M. Miller

      Hi Lamia,

      The next time you go into your local CSL center to donate plasma, a staff member will be able to reload your CSL Plasma card. This can even be done remotely, so if you don’t bring your reloadable card with you to your appointment, CSL can add the funds electronically without the actual card being present. I hope the article is helpful and let me know if you have any more questions!

  • Linda

    I am trying to register my card online so I can receive the text messages regarding balance information but my card isn’t like either one of the pictures shown. I’ve tried both places also and have not been able to get my card set up.

    • First Quarter Finance logo
      First Quarter Finance | Hillary M. Miller

      Hi Linda,

      Sorry to hear about the trouble you’ve had with your CSL card! I would recommend visiting the My VISA Management page on the CSL website. Once you log in with your card number and PIN, you’ll be able to manage your account and set up your text alert preferences. You can also use the customer service phone numbers on that page if you need any further assistance.

  • Charlene Miller

    You can get a new card if your old card is outdated per the yr. But, anytime after that if you lose your card the plasma center will issue a new one and after that one you have to pay for the replacement card.

    • First Quarter Finance logo
      First Quarter Finance | Hillary M. Miller

      Hi Charlene,

      That’s great information, thanks for writing in! I’ve updated the post to include your input.

  • Chrisanna Robison

    I can’t donate any more. How can I use my Igive rewards up if I only have just over 200 points? I shouldn’t lose these.

    • First Quarter Finance logo
      First Quarter Finance | William Lipovsky

      Hi Chrisanna,

      Has it been 30 days since your last donation? If not, you can still use the rewards. If it has been more than 30 days, you can use this page to tell them your unique situation.

  • robert wels

    I need a new csl card

    • First Quarter Finance logo
      First Quarter Finance | William Lipovsky

      Hi Robert,

      CSL will give you a free replacement card if it’s the first time the card has gone missing. After the first time, it’s $5.95 fee. Simply go to your CSL Plasma center to get a replacement.

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