As a CSL Plasma donor, you’ll receive payment for each donation on a reloadable prepaid debit card.
Below, we explain how to check your balance and how to request a replacement if you lose the card.
How to Check Your CSL Plasma Card Balance
CSL Plasma reloadable cards don’t come with overdraft protection, so you can only spend as much as your current balance. It’s a good idea to keep close track of your balance.
To do so, you’ll need to log into the appropriate member portal for your card online:
- Prepaid Blue Card: Wirecard
- Platinum Card: Wirecard
- Veteran’s Card: Wirecard
- Prepaid Red Card: Paysign
- Yellow Card: Bank of America
If you don’t already have an account on the member portal, you may need to register your card using your card number and the security code on the back of the card.
Alternately, you can call the phone number that appears on the back of your prepaid card to check your balance.
See our related research for information about how much you’ll earn as a CSL Plasma donor.
Reloading the Card
If you find that your CSL Plasma card balance is low, you can’t load your own funds at an ATM, store, or bank teller. Only CSL Plasma can load money onto your donor card.
CSL’s donor rewards program, iGive Rewards, allows you to add the points you earn for extra activities like surveys to your reloadable card balance.
You can do this through a Fast Cash order; however, note that points don’t have a high cash value.
To redeem iGive Rewards for cash, you’ll have to achieve Bronze, Silver, or Gold status, and even at these top levels, you can only earn about one dollar per 100 points. You typically make one point per activity.
Using your points for gift cards or other available perks might be more lucrative.
How to Get a CSL Plasma Card Replacement
If your card is lost or stolen, CSL will give you a replacement card.
Your first replacement is free; after that, you’ll need to pay around $6 to get a new card.
You can also get a free replacement if your card expires and you make a new donation.
While the card has an expiration date, your balance doesn’t expire.
Report your card lost or stolen and request a replacement at the following customer service numbers:
- Prepaid Blue Card: (877) 855-7201
- Platinum Card: (877) 855-7201
- Veteran’s Card: (877) 855-7201
- Prepaid Red Card: (866) 275-0200
- Yellow Card: (866) 692-9282
- CSL Plasma donation center customer service representatives