How to Check Your CSL Plasma Card Balance or Get a Replacement

As a CSL Plasma donor, you’ll receive payment for each donation on a reloadable prepaid debit card.[1] Below, we explain how to make the most of your card — how to check your balance, where you can use it, and how to request a replacement if you lose it. See our related research for information about how much you’ll earn as a CSL Plasma donor.

How to Check Your CSL Plasma Card Balance

Since CSL Plasma loads donor compensation onto a reloadable debit card, it’s a good idea to keep close track of your balance.[1] Reloadable cards don’t come with overdraft protection, so you can only spend as much as your current balance. To do so, you’ll need to log into the appropriate member portal for your card online:

If you don’t already have an account on the member portal, you may need to register your card using your card number and the security code on the back of the card. However, Wirecard and Paysign offer quick balance check options that don’t require login.[2][3][4] Alternately, you can call the phone number that appears on the back of your prepaid card to check your balance.[5]

Using the CSL Plasma Debit Card

When making purchases, you can use your CSL debit card the same as any other debit card. You can also get cash back at checkout or withdraw cash from ATMs.[6][7] Note that depending on which card you have and which ATM you use, you may need to pay an ATM withdrawal fee of under $5.[6]

Loading the Card

Only CSL Plasma can load money onto your donor card; you can’t load your own funds at an ATM, store, or bank teller.[6]

In addition to the money credited to your debit card, you can earn points for donations and other activities (like surveys) through CSL’s donor rewards program, iGive Rewards.[8] These points can be added to your reloadable card through a Fast Cash order;[8] however, they don’t have a high cash value.

To redeem iGive Rewards for cash, you’ll have to achieve Bronze, Silver, or Gold status, and even at these top levels, you can only earn about one dollar per 100 points. You typically make one point per activity (donation, survey, etc.). Using your points for gift cards or other available perks might be more lucrative.[6]

Requesting a CSL Plasma Card Replacement

If your card is lost or stolen, CSL will give you a replacement card. Your first replacement is free; after that, you’ll need to pay around $6 to get a new card. You can also get a free replacement if your card expires and you make a new donation; while the card has an expiration date, your balance doesn’t expire.[6]

Report your card lost or stolen and request a replacement at the following customer service numbers:[9]

  • Prepaid Blue Card: (877) 855-7201
  • Platinum Card: (877) 855-7201
  • Veteran’s Card: (877) 855-7201
  • Prepaid Red Card: (866) 275-0200
  • Yellow Card: (866) 692-9282


  • Cynthia Biggs says:

    The CSL VISA MANAGER websight says it can no longer be found, (Aug. 2017) Is it temporarily down or gone? How do we check our balance?

    • Laura Bachmann says:
      First Quarter Finance logostaff

      Hi Cynthia,

      I think CSL’s just moved things around on their website. Try going here and selecting the link for either the blue or the red card.

    • Sarah Quinn says:
      First Quarter Finance logostaff


      The maximum frequency with which you can donate plasma is once in a two-day period and no more than twice in a seven-day period. I hope this helps!

  • Goober Man says:

    I have a red (moneypass) CSL card. I am not accessed any withdrawal amount from the Moneypass ATM but I am charged $1.50 for each transaction coming from CSL. You really do not get $50.00 for each plasma donation but you really get $48.50 from CSL.

    You can ‘reduce’ the amount you get from taking ‘cash’ from your CSL card by simply using your CSL card ANYWHERE and getting ‘cash back’. You will only be accessed .30 to do this.

    If you want to pay nothing for using your ‘own money’ you can simply use your CSL card ‘on line’ and pay anyone of your monthly bills with your CSL card, i.e, your ATT bill. There is NO CHARGE for you to do this. PASS THIS ON!!!!!! YOU SHOULD NOT HAVE TO PAY ANYTHING TO USE YOUR OWN MONEY.

    • Hillary M. Miller says:
      First Quarter Finance logostaff

      Hi there,

      That’s a great tip! Thank you for sharing with our readers so others can get the most out of their CSL cards!

    • Curtis Burrus says:

      I need to change my pin on my card and some number are missing on the bank for change my pin number on my card

      • Laura Bachmann says:
        First Quarter Finance logostaff

        Hi, Curtis!

        Usually, you can change PIN via the website, if you’re having trouble with that because some numbers are missing, trying calling Cardholder Services at (866) 692-9282. If you have a Red card, you can reach the Visa Prepaid Clearinghouse Service at (844) 263-2111, (M-F) 9:00-5:00 ET. If none of these are able to help you reset your pin, there’s also an option to contact CSL Plasma directly with this online form. Good luck!

  • Hi I went to an Allpoint ATM to withdraw money off my card it didn’t show a charge when I withdrew but when I went on the website afterwards and checked they did charge me later for the transaction from what I understand there’s supposed to be no charge for that please explain thank you.

    • Hillary M. Miller says:
      First Quarter Finance logostaff

      Hi Denise,

      Is it possible you have the CSL Red Card? While the Blue Card is affiliated with Allpoint ATMs, the Red Card is not affiliated with any ATM network, so a fee will always be charged no matter which ATM you use to make a withdrawal. If you do have the Blue Card and you were charged a fee for an Allpoint withdrawal, you may wish to get in touch with the card issuer to find out more about the charge. The CSL Plasma website provides this page with contact information for each available type of CSL donor card. I hope this helps!

  • Pamela Gadson says:

    Good Morning, my name is Pamela, and I am a donor. I’m trying to check my balance via online, however, I can’t remember my pin. Would you send me instructions on how to resolve this issue. Thank You/.

    • Hillary M. Miller says:
      First Quarter Finance logostaff

      Hi Lamia,

      The next time you go into your local CSL center to donate plasma, a staff member will be able to reload your CSL Plasma card. This can even be done remotely, so if you don’t bring your reloadable card with you to your appointment, CSL can add the funds electronically without the actual card being present. I hope the article is helpful and let me know if you have any more questions!

  • I am trying to register my card online so I can receive the text messages regarding balance information but my card isn’t like either one of the pictures shown. I’ve tried both places also and have not been able to get my card set up.

    • Hillary M. Miller says:
      First Quarter Finance logostaff

      Hi Linda,

      Sorry to hear about the trouble you’ve had with your CSL card! I would recommend visiting the My VISA Management page on the CSL website. Once you log in with your card number and PIN, you’ll be able to manage your account and set up your text alert preferences. You can also use the customer service phone numbers on that page if you need any further assistance.

  • Charlene Miller says:

    You can get a new card if your old card is outdated per the yr. But, anytime after that if you lose your card the plasma center will issue a new one and after that one you have to pay for the replacement card.

    • Hillary M. Miller says:
      First Quarter Finance logostaff

      Hi Charlene,

      That’s great information, thanks for writing in! I’ve updated the post to include your input.

  • Chrisanna Robison says:

    I can’t donate any more. How can I use my Igive rewards up if I only have just over 200 points? I shouldn’t lose these.

    • William Lipovsky says:
      First Quarter Finance logostaff

      Hi Chrisanna,

      Has it been 30 days since your last donation? If not, you can still use the rewards. If it has been more than 30 days, you can use this page to tell them your unique situation.

    • William Lipovsky says:
      First Quarter Finance logostaff

      Hi Robert,

      CSL will give you a free replacement card if it’s the first time the card has gone missing. After the first time, it’s $5.95 fee. Simply go to your CSL Plasma center to get a replacement.