About the Enterprise Do Not Rent List, Hertz Do Not Rent List, and Others

Are you on a dreaded Do Not Rent list with a car rental company? You may think this is the end of your rental privileges with that company. And while in some cases this may be true, you might be able to remedy the situation and have yourself removed.

Keep in mind that Do Not Rent lists contain proprietary data that car rental companies don’t openly share. We reached out to customer service representatives at the major car rental companies for any information they were willing to provide. Additionally, we researched reported customer experience stories with Do Not Rent lists at various car rental companies. The article is what we’ve been able to gather about the Enterprise Do Not Rent List, the Hertz Do Not Rent List, the Fox Do Not Rent List, and many others.

In This Article

Which Rental Companies Keep Do Not Rent Lists?

The Do Not Rent list is a list of customers who have been forbidden from renting a vehicle for any reason. These lists are maintained privately by car rental companies and typically checked against customers who are picking up rental cars. If your name is on a Do Not Rent list, the rental company employees will be unable to rent a vehicle to you.

It’s important to note here that there are four major car rental companies in the U.S., and these companies own the majority of national chains as subsidiaries or sister companies. If you end up on a Do Not Rent list for one company, you will also be blacklisted from all of its subsidiaries.

Here’s a breakdown of which car rental companies own subsidiary companies:

  • Advantage Rent A Car owns E-Z Rent A Car
  • Avis Rent A Car owns Budget Car Rental, Payless Car Rental, and Zipcar
  • Enterprise Rent-A-Car owns Alamo Rent A Car and National Car Rental
  • Hertz Rent A Car owns Dollar Rent A Car and Thrifty Car Rental

Other car rental companies that maintain Do Not Rent lists include:

  • Fox Rent A Car
  • Rent-A-Wreck
  • Sixt rent a car

How Do You Get on a Do Not Rent List?

Most drivers don’t have to worry about ending up on a Do Not Rent list. People are usually blacklisted from car rental companies due to common-sense issues such as failing to follow the terms of the rental lease, causing unpaid damage to rental cars, or participating in illegal activities.

The most common way that customers end up on Do Not Rent lists is by owing money to a rental car company. While none of the major car rental companies were able to confirm all conditions where failure to pay leads to being blacklisted, some companies and customers have reported the following:

  • Non-payment or bounced payment: If the car rental company has reported you to a collection agency for non-payment or payments that have failed to clear, you will be placed on their DNR list. (This was confirmed by customer service representatives at Hertz and Avis.)
  • Ignoring rental company communications about additional bills: Similar to the non-payment issue, if you ignore or fail to pay bills sent by the car rental company after you’ve returned and paid for the rental — such as bills for damage to the vehicle, violating geographic restrictions, incurring additional fees, or refueling charges — you will probably be placed on the DNR list. (This was confirmed by customer service representatives at Hertz and Enterprise.)
  • Rental charge disputes: Some customers have reported being placed on a Do Not Rent list for disputing charges with a rental car company. For example, a customer in the article, “What should we do about repeat offender car companies?” reported that Enterprise Rent-A-Car’s policies include blacklisting customers who initiate credit card chargebacks.
  • Failure to pay fines or citations: If you receive a ticket or citation while driving a rental car and fail to clear the ticket(s) with the appropriate court or pay the fines, you will likely be placed on the rental company’s Do Not Rent list. (This was confirmed by customer service representatives at Hertz and Avis.)

Customer representatives from Hertz and Avis were able to confirm that rental customers may also end up on their Do Not Rent list for:

  • Presenting false identification or other documents when renting a car
  • Allowing unauthorized drivers to operate a rental vehicle
  • Commission of a crime involving a rental vehicle
  • Rental car insurance fraud (such as intentionally staging an accident with a rental car in order to collect an insurance settlement)
  • Attempting to rent a vehicle at a car rental location while intoxicated, or being belligerent or threatening toward employees while at a car rental location
  • Receiving a DUI citation while driving a rental car; for more on renting a car with a DUI on your record, see our article
  • Violating the geographical restrictions of a rental agreement, or other unauthorized use of a rental car according to the agreement

The types of situations described above aren’t typical, but they do happen.

How to Find out If You’re on a Do Not Rent List

In most cases, a car rental company will contact you to let you know that you’ve been added to their Do Not Rent list. They’ll typically mail a letter to the address they have on record for you as a customer.

However, if your address has changed, or in the rare case that the company fails to inform you that you’ve been added to the DNR list, you may end up reserving a rental car and then being refused when you go to the rental office to pick up the vehicle. This can occur especially with online reservations where you’re not required to give your driver’s license information in order to make a rental reservation.

If you believe you may have been added to a Do Not Rent list at a car rental company, but you haven’t been notified, you can call the company to ask about it. You’ll need to have your driver’s license handy, as they will look up your license to confirm whether or not you are on the list.

Here are the contact numbers you can call to see if your name has been placed on a car rental company’s Do Not Rent list:

  • Advantage Rent A Car: Corporate office at (954) 522-6307
  • Avis Rent A Car: Customer service at (800) 352-7900
  • Enterprise Rent-A-Car: Customer service at (800) 264-6350
  • Fox Rent A Car: Corporate office at (310) 342-5155
  • Hertz: Do Not Rent department at (405) 775-3091
  • Rent-a-Wreck: Corporate office at (240) 581-1350
  • Sixt rent a car: Contact the Sixt location you rented from. If you don’t remember, you can look it up here.

Customer service representatives at these companies confirmed that if you are on a Do Not Rent list, the company will be able to tell you why you’ve been placed on the list.

Suggested Article: Can someone else book a rental car for you?

How to Get off a Do Not Rent List

You may be wondering whether it’s legal for car rental companies to maintain Do Not Rent lists. The answer is yes — there is no law requiring private companies to do business with anyone, with the exception of discriminatory refusals prohibited by the Federal Civil Rights Act of 1964. In its tip sheet for renting a car, the Federal Trade Commission (FTC) also explains that car rental companies may refuse to rent vehicles to drivers with violations on their driving records. If you’re placed on a Do Not Rent list, you don’t have legal recourse against the company.

However, you may sometimes be able to get your name removed from a Do Not Rent list, particularly if you were placed on a list due to disputed charges, money owed to the rental car company, or circumstances that were beyond your control. For example, the Chicago Tribune’s article, “Hertz Car Rental Customer Wants Company to Un-Blacklist Wife,” describes how journalist and consumer advocate Christopher Elliott was able to help a customer get removed from Hertz’s DNR list, following an accident with a rental car driven by someone who was not on the rental agreement.

Major car rental companies don’t have a formal appeal process for removal from the Do Not Rent list, but you can contact customer service or company executives and ask for your case to be reviewed. Be sure to pay off any debt you owe the rental company prior to contacting them, and explain any extenuating circumstances that may be involved in your case.

Here are the best ways to contact each company:

Advantage Rent A Car

  • Call the corporate office at (954) 522-6307
  • Send a letter to the company headquarters:
    • Advantage Rent a Car Corporate Headquarters
      101 Northeast Third Avenue
      Fort Lauderdale, FL 33301

Avis Rent A Car

  • Call customer service at (800) 352-7900
  • Send a letter to the company headquarters:
    • Avis Rent a Car System, LLC
      6 Sylvan Way
      Parsippany, NJ 07054

Enterprise Rent-A-Car

  • Call customer service at (800) 264-6350
  • Send a letter to the company headquarters:
    • Enterprise Rent-A-Car
      600 Corporate Park Drive
      St. Louis, MO 63105

Fox Rent A Car

  • Call the corporate office at (310) 342-5155
  • Send a letter to the company headquarters:
    • Fox Rent A Car
      5500 West Century Blvd.
      Los Angeles, CA 90045

Hertz

  • Contact the Do Not Rent department at (405) 775-3091

Rent-A-Wreck

  • Call the corporate office at (240) 581-1350
  • Send a letter to the company headquarters:
    • Rent-A-Wreck International Headquarters
      13900 Laurel Lakes Avenue
      Suite 100
      Laurel, MD 20707

Sixt rent a car

  • Call the Sixt location you rented from: find a Sixt location
  • Email customer service at customerservice-usa@sixt.com
  • Send a letter to the company headquarters:
    • Sixt rent a car, LLC.
      1850 SE 17th Street Causeway Suite 207
      Fort Lauderdale, FL 33316

Keep in mind that car rental companies maintain the right to refuse service, and they may not agree to remove your name from the Do Not Rent list. If this happens, you may have to avoid the company where you’ve been placed on a DNR list — and its subsidiaries — and rent from other car rental companies.

In Summary

Now you know about the Enterprise Do Not Rent List, the Hertz Do Not Rent List and other DNR lists from popular car rental companies. While it’s not common for people to land on a car rental company’s Do Not Rent list, it does happen for various reasons. If you’ve landed on a Do Not Rent list, you may be able to contact the car rental company and work out the issues; however, in some cases, you might need to rent from other companies.

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