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14 comments

  • Does Kroger’s handle return checks locally through county attorneys or does customer have to work it out(get checks paid) with Kroger’s?

    • Laura Bachmann says:
      First Quarter Finance logostaff

      Hi Bruce,

      The customer should contact the Kroger Customer Relations department to resolve check related issues at (800) 917-6484.

  • If you write one check and you get $20/$25 back, can you write another one for cash back in the same day? Lost debit card, bank is out of town needed to get some cash.

    • Vmissvickie says:

      No you have to pay the fees before you can write another check and Kroger returned a check that I wrote after only
      sending it through one time!

      • Carrie Cook says:

        Hi, you cannot get cash twice in one day. You may even have to wait or have a manager override the transaction to get cash back the next day. At least this has been my experience when I was in the same situation.

  • If you have a returned check from 2 years ago and that account is closed can you go to another Kroger and pay with a check from another account. I’m asking for my grandmother, I’m in charge of her financial stuff now.

    • Laura Bachmann says:
      First Quarter Finance logostaff

      Hi Andy,

      Kroger only keep you check payment history for 90 days, so a two-year-old check definitely shouldn’t be in their records anymore. If your grandma pays with a check now, she’ll be starting with a clean slate.

  • If all the checks have cleared but the return fees have not been paid, are you allowed to write checks to purchase groceries?

    • Laura Bachmann says:
      First Quarter Finance logostaff

      Hi V Brown,

      As long as your check has cleared, you should be able to go ahead and pay by check again even though the fee hasn’t been paid yet. But, the store has the discretion to make an exception to this general rule and could decide not to let you pay by check. Their decision depends on the relationship you’ve established with Kroger. They keep info on your check history with them for 90 days, so if you had a couple checks not clear in that time frame or they have other reasons to be concerned, they could decide not to accept your check. In your position, I would try to pay with a check again, but be prepared with an alternative payment method in case they won’t accept your check.

    • Vmissvickie says:

      No you have to pay the fees before you can write another check and Kroger returned a check that I wrote after only sending it through one time!

    • Laura Bachmann says:
      First Quarter Finance logostaff

      Hi Fds,

      Because starter checks don’t have any of your personal information printed on them, stores generally don’t accept them because they don’t have any way to verify that the check won’t bounce. In addition, because the account is new, check authorization services like Telecheck and Certegy often won’t accept starter checks. You’re better off waiting until your regular checks get in before trying to pay by check at Kroger or any other large store, for that matter.

  • Kris Anders says:

    I don’t know if you can answer these questions, but 1)Are they required to attempt to run the check three times before they can classify it as a returned check? 2) If there was another check written they day after the check that did not go through the first time was written (for a much smaller amount which would have gone through just fine) are they allowed to charge a return check fee for both even though they did not even attempt to run the second check?

    • Rebecca Turley says:
      First Quarter Finance logostaff

      Hi Kris,

      While some retailers will attempt to run the check more than once, they are not required to do so. The only way a retailer can charge a returned check fee is if they actually attempted to run it. Hope this helps!