Sam’s Club Call-In Policy Explained

Full- and part-time Sam’s Club employees are allowed a certain number of call-ins, or days they can call in sick to work. Penalties for unapproved absences, arriving late, and leaving early are calculated using a point system. If you’ve earned paid time off, it can be used for sick days without penalty. For the full details of Sam’s Club’s call-in policy, see below.

Sam’s Club Call-In Policy

Sam’s Club allows its employees to call in sick or for an emergency, current Sam’s Club employees report. But, each time you miss a shift, you’ll accrue penalty points, which stay on your record for six months. Employees who have been with the company for less than six months will be terminated if they reach four penalty points. Longer-term employees will be let go if they reach nine points. One call-in counts for one point. Keep in mind, showing up late and leaving early also add penalties. If you arrive less than two hours late or leave less than two hours early, you’ll accrue half a point. If you arrive more than two hours late or leave more than two hours early, you’ll accrue one point. The above information was verified by Sam’s Club employees.

Sam’s Club has a low tolerance for “no call, no show” absences. You should always let your manager know you’ll be missing work before your shift is scheduled to start. New employees can be terminated after one “no call, no show” absence, current employees report.

Both hourly and salaried employees can accrue paid time off (PTO). PTO can be used for sick days, vacations, or any other needed time off. Sam’s Club follows the PTO policy of its parent company, Walmart. The policy was updated in 2016 to allow employees to use PTO as soon as it’s earned. If taking PTO for a sick day, you’ll need to contact your manager as soon as possible and follow your store’s policy for reporting an unplanned absence — but, by using your PTO, you won’t accrue any penalty points and you will still get paid.

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In Summary

Sam’s Club’s attendance policy allows three unplanned absences for new employees before you’ll be let go. It’s always best to let your manager know as soon as possible that you’ll be missing a shift. Planned absences and paid time off, which is available to hourly and salaried employees, don’t count toward the points-based penalty system.

For more information on Walmart’s employment policies, see our article: Walmart Rehire Policy After Termination: 90-Day Wait Time, No Hire List.

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