U-Haul doesn’t charge a cancellation fee, but does request at least 24 hours’ notice before your reservation. If U-Haul cancels your reservation due to its own fault, you will be given a refund as well as a “Reservation Guarantee” payment of $50.
U-Haul Cancellation Fees and Process
U-Haul generally does not charge cancellation fees, and you can cancel your moving truck or trailer rental online or over the phone. You’ll receive a refund of your rental cost.
The company does request a heads-up of 24 hours or more as a courtesy when you cancel.
However, it doesn’t charge additional fees for cancellations made within 24 hours of the reservation time.
To cancel online, log in to your U-haul account to view your reservations. Tap on your upcoming reservation and tap the “Cancel My Reservation” button, as well as the “Confirm Cancellation” button.