NAPA Auto Parts and AutoZone both sell car parts, but their store policies and services differ. Namely, AutoZone offers free in-store pickup and free shipping on online orders over $25 and NAPA has affiliated service centers that offer a Peace of Mind Nationwide Warranty. In the end, both businesses are well-rated by the Better Business Bureau, so picking the best auto parts retailer may be up to your personal preferences and/or whichever store is most convenient for you.
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NAPA vs. AutoZone
NAPA Auto Parts and AutoZone are two popular auto parts retailers. While they sell similar products, they have different store policies and services available. We’ve reviewed the following categories to point out the differences and similarities between NAPA and AutoZone: inventory and pricing, service centers, and customer opinions.
Inventory and Pricing
Both NAPA Auto Parts and AutoZone have wide inventories online and in stores. They also have comparable pricing and will price match local competitors.
NAPA Auto Parts
NAPA Auto Parts stores are individually owned and operated, so product inventory may vary by location — and parts listed online won’t necessarily be available at your local NAPA Auto Parts. You can, however, search for parts by entering the year, make, and model of your vehicle on its website. You can then order online or contact your nearest NAPA Auto Parts to see if it has the item in stock. For online orders, there is a flat-rate shipping fee of $7.95.
A NAPA customer service representative said the auto parts retailer does not price match, but, locally, some NAPA Auto Parts stores may price match with local competitors. This policy will vary by location.
Other NAPA savings opportunities include:
You can search for specific parts for your car on AutoZone’s website when you click “Add a Vehicle.” AutoZone offers same day in-store pick-up for parts that are available at your nearest AutoZone. For online shopping, AutoZone offers free shipping on ground orders of at least $25. Some items are even eligible for free next-day delivery.
AutoZone does not price match online pricing, but, a customer service representative said AutoZone will price match any competitor that has a physical store location, as long as you have proof of the competitor’s price.
AutoZone also offers the following ways to save:
In addition to selling auto parts, both NAPA Auto Parts and AutoZone stores can point you to a repair shop, if needed. NAPA has its own affiliated service shops, while AutoZone refers customers to local mechanics.
NAPA Auto Parts
NAPA Auto Care Centers are full-service repair shops. The advantage of using a NAPA Auto Care Center is that it offers a free Peace of Mind Nationwide Warranty. The warranty covers qualifying parts and labor for 24 months or 24,000 miles and is honored at every NAPA Auto Care location nationwide; there are more than 12,000 locations in North America. To find your nearest NAPA Auto Care Center, use the shop locator.
AutoZone does not have its own repair shops. It does, however, refer customers to local mechanics in its Shop Referral Program. Individual repair shops will have their own warranty and protection policies, an AutoZone customer service representative said. To find a referred repair shop near you, use AutoZone’s Find a Repair Shop locator.
Both NAPA Auto Parts and AutoZone are listed and rated with the Better Business Bureau (BBB). The BBB assigns a rating to businesses based on a variety of factors, including the type of business, complaint history, and transparent business practices. The highest rating a business can receive is an A+.
NAPA Auto Parts
NAPA Auto Parts has an A- rating from the BBB, with a mix of positive and negative customer reviews and more than 25 complaints. The complaints range from advertising/sales and billing/collections to problems with products/services. NAPA has responded to and resolved most of the complaints listed.
AutoZone has an A+ rating from the BBB, but all of the customer reviews are negative. AutoZone also has more than 25 complaints ranging from advertising/sales and billing/collections to problems with products/services. Most complaints were responded to and resolved by AutoZone.
AutoZone also has customer testimonials on its website. The most common customer testimonials mention knowledgeable employees, prompt and courteous customer service, and recognition for individual employees who went above and beyond.
NAPA Auto Parts and AutoZone are similar auto parts retailers with a few distinct differences. NAPA Auto Parts stores are individually owned and operated, so inventory will vary by store. AutoZone offers same day in-store pickup when you order online and free shipping for online orders over $25. NAPA Auto Parts has its own affiliated service centers, whereas AutoZone will refer you to a mechanic near you. Depending on your preferences, check out a NAPA Auto Parts or AutoZone near you.