NAPA vs. AutoZone vs. Advance Auto Parts vs. O’Reilly Auto Parts

Short Answer: NAPA Auto Parts, AutoZone, Advance Auto Parts, and O’Reilly Auto Parts all sell car parts, but their store policies and services differ. AutoZone, Advance Auto Parts, and O’Reilly offer free in-store pickup and free shipping on online orders, but offer limited in-store services; meanwhile, NAPA has affiliated service centers that offer a Peace of Mind Nationwide Warranty. Below, we have more details of how Advance Auto Parts, AutoZone, O’Reilly Auto Parts, and NAPA Auto Parts compare in terms of inventory, pricing, service, and customer reviews.

In This Article

NAPA vs. AutoZone vs. Advance vs. O’Reilly

NAPA Auto Parts, AutoZone, Advance Auto Parts, and O’Reilly Auto Parts are four popular auto parts retailers. While they sell similar products, they have different store policies and services available. We’ve reviewed the following categories to point out the differences and similarities between NAPA, AutoZone, Advance Auto Parts, and O’Reilly: inventory and pricing, service centers, and customer opinions.

Inventory and Pricing

NAPA Auto Parts, AutoZone, Advance Auto Parts, and O’Reilly all have wide inventories online and in stores. They also have comparable pricing and will price match local competitors.

NAPA Auto Parts

NAPA Auto Parts stores are individually owned and operated, so product inventory may vary by location — and parts listed online won’t necessarily be available at your local NAPA Auto Parts. You can, however, search for parts by entering the year, make, and model of your vehicle on its website. You can then order online or contact your nearest NAPA Auto Parts to see if it has the item in stock. For online orders, there is a flat-rate shipping fee of $7.95.

According to our communications with the company, the auto parts retailer does not price match, but, locally, some NAPA Auto Parts stores may price match with local competitors. This policy will vary by location.

Other NAPA savings opportunities include:

AutoZone

You can search for specific parts for your car on AutoZone’s website when you click “Add a Vehicle.” AutoZone offers same day in-store pick-up for parts that are available at your nearest AutoZone. For online shopping, AutoZone offers free shipping on ground orders of at least $25. Some items are even eligible for free next-day delivery.

AutoZone does not price match online pricing, but, a customer service representative said AutoZone will price match any competitor that has a physical store location, as long as you have proof of the competitor’s price.

AutoZone also offers the following ways to save:

Advance Auto Parts

The Advance Auto Parts website allows you to add a vehicle when searching for products online; you’ll need to enter the vehicle type (car/truck or motorcycle), year, make, model, and engine. Store pick-up is available as soon as 30 minutes after you reserve the item online, as long as it is in stock at your local store. Additionally, free shipping is available for orders over $25 to any address in the continental U.S.

Advance Auto Parts does price match as long as the product is identical or highly similar and in-stock from the competitor. Advance Auto Parts stores cannot match online competitors, only brick-and-mortar stores. Additionally, price match items at AdvanceAutoParts.com must be available for same day pick-up from the competitor if they are available for store pick-up. For any price match in-store or online, you must provide proof of the competitor’s current, valid lower price for approval by an Advance Auto Parts team member.

Advance Auto Parts also offers other ways to save:

O’Reilly Auto Parts

O’Reilly Auto Parts allows you to search its inventory online by product, category, brand or part number. You can browse by category, too, and filter the category or search results to fit your vehicle.

Most items listed on the O’Reilly website are available for free store pick-up; if the item is not in stock, O’Reilly can ship it to the store within 24 to 48 hours. If you prefer to ship the item to your home, O’Reilly also offers free shipping on online orders over $35.

O’Reilly does price match in-store purchases with identical items from brick-and-mortar competitors. See more about the O’Reilly Low Price Guarantee and other ways to save in our related article.

Service Centers

In addition to selling auto parts, all four stores can point you to a repair shop, if needed. NAPA has its own affiliated service shops; O’Reilly Auto Parts, Advance Auto Parts, and AutoZone refer customers to local mechanics and provide basic in-store services such as bulb replacement.

NAPA Auto Parts

NAPA Auto Care Centers are full-service repair shops. The advantage of using a NAPA Auto Care Center is that it offers a free Peace of Mind Nationwide Warranty. The warranty covers qualifying parts and labor for 24 months or 24,000 miles and is honored at every NAPA Auto Care location nationwide; there are more than 12,000 locations in North America. To find your nearest NAPA Auto Care Center, use the shop locator.

AutoZone

AutoZone does not have its own repair shops. It will do things like replace brake lights (most of the time) and install batteries but AutoZone will not change your oil. It does, however, refer customers to local mechanics in its Shop Referral Program. Individual repair shops will have their own warranty and protection policies, an AutoZone customer service representative said. To find a referred repair shop near you, use AutoZone’s Find a Repair Shop locator.

Advance Auto Parts

Advance Auto Parts does not operate repair shops, but does offer a mechanic locator on its website. You can enter your vehicle make and filter to the exact service you need to find a local mechanic that can service your vehicle.

Advance Auto Parts also offers in-store services, including battery testing, battery installation, check engine light scanning, loaner tools, starter and alternator testing, oil and battery recycling, and wiper blade installation. These services are available at most Advance Auto Parts locations and are free of charge, though installation services do require you to purchase your battery or wiper blades from Advance Auto Parts.

O’Reilly Auto Parts

O’Reilly Auto Parts offers a selection of free services at its stores: battery testing, bulb installation, check engine light testing, fluid and battery recyling, starter and alternator testing, and wiper blade installation. Select stores offer the additional services of custom-built hydraulic hoses, custom paint mixing, drum and rotor surfacing, and tool rental for a fee. To find a repair shop near you, use the Find an Automotive Service Professional tool.

Customer Opinions

NAPA Auto Parts, Advance Auto Parts, O’Reilly Auto Parts, and AutoZone are listed and rated with the Better Business Bureau (BBB). The BBB assigns a rating to businesses based on a variety of factors, including the type of business, complaint history, and transparent business practices. The highest rating a business can receive is an A+.

NAPA Auto Parts

NAPA Auto Parts has an A- rating from the BBB, with a mix of positive and negative customer reviews and more than 25 complaints. The complaints range from advertising/sales and billing/collections to problems with products/services. NAPA has responded to and resolved most of the complaints listed.

AutoZone

AutoZone has an A+ rating from the BBB, but all of the customer reviews are negative. AutoZone also has more than 25 complaints ranging from advertising/sales and billing/collections to problems with products/services. Most complaints were responded to and resolved by AutoZone.

AutoZone also has customer testimonials on its website. The most common customer testimonials mention knowledgeable employees, prompt and courteous customer service, and recognition for individual employees who went above and beyond.

Advance Auto Parts

Advance Auto Parts is accredited by the Better Business Bureau and has an A+ rating. It does have negative customer reviews on its BBB profile, but actively responds to and resolves complaints. Though some of the criticisms refer to limited warranty coverage and online payment issues, the majority of the complaints are related to to defective products. Advance Auto Parts’ BBB profile shows a history of resolving these claims by offering full refunds.

O’Reilly Auto Parts

O’Reilly Auto Parts is not BBB-accredited and has a B- rating. The retailer does answer and resolve issues through the BBB, but has several unresolved complaints which are contributing to its lower rating. Common complaints include denial of warranty claims and defective parts. The company’s profile shows that these issues are often resolved through exchanges and refunds.

In Summary

And that’s the NAPA vs. AutoZone vs. Advance vs. O’Reilly analysis. These four auto parts retailers are similar but have a few distinct differences. NAPA Auto Parts stores are individually owned and operated, so inventory will vary by store. AutoZone and Advance Auto Parts offer same-day, in-store pickup when you order online and free shipping for online orders over $25, while the minimum purchase for free shipping with O’Reilly is $35. NAPA Auto Parts has its own affiliated service centers, whereas AutoZone, Advance Auto Parts, and O’Reilly will refer you to a mechanic near you. The best of these stores for you will depend on which products or services you are looking for and your personal preferences for how to shop.

If you’d like an auto repair credit card, here’s our list of auto repair credit cards you can get (even with bad credit) and here are other auto parts financing options.

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