William Lipovsky
Short Answer — You can return cosmetics to Walmart, but they must be in the original packaging, and you must return them within 90 days. You can make a return without a receipt, but you’ll need to bring a photo ID. You can also mail in your cosmetics returns, though you may need special packaging for hazardous materials. Below, we detail Walmart’s makeup return policy, including what to do if you made your purchase at Walmart.com.
Walmart Makeup Return Policy
Walmart accepts returns of cosmetics, including items like makeup, hair products, nail polish, and perfume.
According to company policy, you can receive a refund on health and beauty products if you return the item in its original packaging within 90 days of the purchase date.
Though the original packaging is required, Walmart will accept items that have been opened and tested.[1]
How to Return Cosmetics to Walmart Stores
In order to receive a refund, customers can bring the product to the Customer Service desk located inside any Walmart store.
If you purchased the item with a credit or debit card and you still have the receipt, Walmart will issue a refund on the original card.[2]
Returns Without a Receipt
Customers may return cosmetic items to Walmart without a receipt. In order to do so, you must bring a valid, government-issued photo ID (such as a driver’s license or state ID) to the store.[2]
If you don’t have a receipt and the item costs under $10, Walmart can issue a cash refund. If the item costs $10 or more, Walmart can issue a gift card equal to the price of the product.[2]
Regardless of the item’s price, you also have the option to do an even exchange for a product of the same price.
How to Return Cosmetics to Walmart by Mail
Customers may return cosmetics purchased at Walmart.com by mail for free within 90 days if the item is in its original packaging.
Be aware that some products, such as nail polish, aerosol hairspray, and others, have specific shipping requirements. For example, some types of nail polish can only be transported on the ground by USPS.[3][4] Walmart prefers you ship returns to it by USPS or FedEx, so check with your preferred shipping company to find out its guidelines.[2]
Receiving a refund by mail typically takes place as soon as your package is recieved. You can use Walmart’s step-by-step guide for mail-in returns, which will walk you through the process of where to send the item and how the refund or exchange will be processed.
How to Return Cosmetics Purchased on Walmart.com
For cosmetic items purchased on Walmart.com, customers may return the product to any Walmart store or return it by mail within 90 days of the purchase date.[2]
To return the product to a Walmart store, you can bring the product — in its original packaging and with any additional accessories that came with it — as well as the confirmation email to the Customer Service counter.
If you prefer, you can sign into your Walmart account, select the order number, and print an Easy Returns Receipt.[2]
To return the product by mail, you can sign in to your Walmart account, select the item you wish to return, and choose the “Return by Mail” option. You must then print out the prepaid mailing label and package the item with its original packaging.
As mentioned above, some cosmetics require special packaging or shipping. FedEx or USPS associates will be able to tell you if your return falls into this category.
Once the package is received, Walmart will issue a refund on the credit or debit card used to make the purchase.
Cosmetic items purchased from dealers or resellers on Walmart.com are not eligible for returns, refunds, or exchanges either in-store or by mail.[5]
Hi,
I bought a Hard Candy Just Glow Head-to-Toe Body Luminizer which turned out to be very bad quality. Super sticky and doesn’t dry out. I wonder if I can return it?
Hello, Tatiana! Good question! Yes, you can return this product. Walmart accepts returns for beauty products even if they have been opened and tested. We have updated our article to include this information.
I bought perfume from Walmart.com. It doesn’t smell the same as I remember when I tested it in Sephora. I’ve only sprayed it a handful of times. Do you think they’ll process a return since it’s been opened (the shrink wrap has been torn) and sprayed?
Hi Kelly,
Yes, you should be able to return it either by mail (you’ll have to start a return, fill out the return form, and print the shipping label) or at your local Walmart store. You’ll need your order number to complete the return.
hi I opened the hair color and use a little but I did not like it but walmart didnt accept to return?? why????it was within 90 days
Hi Pari,
Unfortunately, your item must be in an unopened condition for Walmart to return it.
it has unfair all stores accept return I wil not buy anything from walmart bcs very vad return policy
I opened a bottle of concealer but it is not my shade. Can I return this item or exchange it?
Hi Tylisha,
You can return the concealer, even if it was opened, provided you have the original packing and your receipt.
I purchased a hair product that gives me a rash. Can I return a used product?
Hi Bill,
Walmart has a fairly easy return policy on cosmetics, including hair care products, provided you make the return within 90 days of purchase and you have the product’s original packaging (if it had any) and receipt. I contacted a customer service representative and asked her about returning hair care products, and she said that you can expect a return if you did not use all the product and you have the receipt.