Short Answer: Walmart accepts returns of most open and unboxed items as long as you still have the original packaging and accessories. Walmart may accept your return even if the packaging is damaged. For more information about returning open and unboxed items to Walmart, see below.
Walmart’s Return Policy for Opened Items
Walmart accepts returns with an open box, but to be eligible for a refund, your return must include the original packaging and accessories. Walmart may accept the return even if the packaging is ripped or damaged, as long as the barcode is intact. This policy applies to both in-store and mail-in returns.
There are a few exceptions to the policy. Unlocked wireless phones, durable medical equipment like crutches, and air mattresses are only eligible for return if new and unopened; if open, they’re only eligible for exchange. DVDs and Blu-rays should also be unopened unless they’re defective (as previously reported).
Items Without the Box
If you destroyed, recycled, or threw away the original packaging, Walmart may not accept your return, even if the item is undamaged and you have the receipt. Walmart store managers have final discretion on returns and often require the original packaging with the barcode intact to confirm that you bought the item from Walmart rather than a different store. If you don’t have the original packaging, you may want to call your local Walmart store before visiting to confirm whether it’s willing to accept the return.
Fully or Partially Assembled Items
Walmart doesn’t accept returns of fully or partially assembled items. However, you can disassemble the item and return all of its parts along with the original packaging. Note that the store manager may deny your return if you damage the product while assembling or disassembling it.
Return Process and Refunds
Walmart’s return policy allows customers to return most items bought in-store and online within 90 days of purchase (as previously reported). Select items, including computers and tablets, have a shorter return window of 30 days. See our related research for more details of Walmart’s return process.
If Walmart accepts your return, you’ll typically receive a refund to the original payment method. Note that no-receipt returns will only receive a cash refund if the item was under $25 (as previously reported). Returns without a receipt valued at $25 or more will receive a refund on a Walmart gift card after passing Walmart’s refund verification process.
- Walmart customer service (800) 925-6278