Short Answer: Walmart’s general return policy will typically allow you to return opened items as long as you still have the original packaging and all accessories, even if the packaging is damaged. Air mattresses and media purchases are two of the most notable exceptions to this policy — once you’ve opened these items, you cannot return them, unless they were defective or damaged. For more information about returning opened items to Walmart, see below.
Walmart’s Return Policy for Opened Items
Walmart’s return policy allows customers to return most items bought in-store and online within 90 days of purchase (as previously reported). Select consumer electronics, including computers and tablets, must be returned within 30 days.
To receive a full refund in the form of your original payment, be sure to bring your receipt. You can still return items without a receipt, but you will likely only be able to get a cash refund if your purchase was under $25. Returns without a receipt valued at $25 or more will be refunded in the form of a Walmart gift card, at the discretion of the store manager.
To be eligible for a refund, you must return the item with the original manufacturer’s packaging and accessories, even when mailing in the return. As long as returns are accompanied by their original packaging and parts, they should be accepted — even if you’ve opened the package. The original packaging contains a barcode that allows the associate to scan the item and confirm that was (and still is) sold at Walmart.
In most cases, Walmart will accept returns even if the manufacturer’s packaging is ripped or damaged. This applies to in-store returns and mail-in returns. Noteworthy exceptions include books, music, video games, and movies (as previously reported). Air mattresses are another exception; once opened, you can only exchange them. You must return these products within 90 days unused, unopened, and unmarked. However, if you purchase and open one of these items and find that it is defective, you can return the damaged item with the original packaging and receipt.
For more information about making returns at Walmart stores, see our article about Walmart’s return hours.
Returning Partially Assembled Items
Walmart’s return policy does not explicitly address the return of partially assembled items, so we reached out to the company’s customer service department for clarification. According to several customer service representatives, if you present a whole, undamaged, and disassembled product accompanied by the original manufacturer’s packaging, you should be able to return even a partially assembled item.
For questions regarding specific items, you can contact your local Walmart or consult the virtual help-desk.
Returning Items With Damaged or No Packaging
If you destroyed or threw away the original packaging, Walmart is not required to accept the return, even if the item is undamaged and you have the receipt.
Note that Walmart managers wield some discretion in accepting or rejecting returns in-store. Individual stores may maintain different return policies; it is best to call your local Walmart if you threw away/destroyed the original packaging. Questions regarding returns of online purchases without original packaging can also be directed to Walmart’s virtual help-desk.
Returning Damaged, Defective, or Broken Items
Walmart’s return policy covers items that were already damaged when you bought them. If you buy an item and open it at home only to find that it is defective, broken, or missing elements, you can return the item for either a replacement or a refund.
This policy applies to items purchased in stores or online. Note that if you are returning an item purchased online to a Walmart store, replacement options will depend on whether an equivalent item is available.
Keep in mind that if the item becomes damaged after purchase, either by you or another person, you generally cannot return it, even if you have the original receipt and packaging.
Even items covered by a Walmart protection plan are typically not eligible for return or replacement due to accidental or intentional damage after purchase. There are a few exceptions, though: protection plans for laptops, tablets and mobile phones cover damage from accidents like drops and spills.