Walmart Makeup Return Policy:
What to Know About Returning Cosmetics

You can return cosmetics to Walmart, but they have to be in the original packaging and returned within a 90 day period. You can make a return without a receipt, but you’ll need to bring an ID instead. Below, we have the complete Walmart makeup return policy, including what to do if you made your purchase at Walmart.com.

In This Article

Can You Return Makeup to Walmart?

Yes, Walmart does accept returns of cosmetics, including items such as makeup, hair products, nail polish, and perfume. According to company policy, customers can receive a refund on health and beauty products if they return the item in its original packaging within 90 days of the purchase date.

How Do You Return Cosmetic Items to Walmart Stores?

In order to receive a refund, customers can bring the product to the Customer Service desk located inside any Walmart store. If the item was purchased with a credit card and the customer still has the receipt, Walmart will issue a refund on the credit card. If the item was purchased with a debit card and the customer still has the receipt, Walmart will issue a refund on the debit card if the receipt says “debit tend,” or issue a refund in cash if the receipt doesn’t say “debit tend.”

Can You Return Cosmetics to Walmart Without a Receipt?

Customers may return cosmetic items to Walmart without a receipt. In order to do so, they must bring a valid government-issued photo ID (such as a driver’s license or state ID) to the store.

If customers don’t have a receipt and the item costs under $25, Walmart can issue a cash refund. If the item costs $25 or more, Walmart can issue a gift card equal to the price of the product. Regardless of the item’s price, customers also have the option to do an even exchange for a product of the same price.

Can You Return Cosmetics to Walmart by Mail?

Customers may return cosmetics purchased at Walmart.com by mail within 90 days if the item is in its original packaging. Walmart’s return policy states that if the product has a sticker that says ORM-D (which stands for Other Regulated Materials – Domestic) and customers would like to return it by mail, they must package the item in secure ORM-D packaging, which can be obtained at any post office. ORM-D cosmetics include nail polish, perfumes, and aerosol hairspray, among others.

Receiving a refund by mail typically takes 2-3 weeks. Customers can use Walmart’s step-by-step guide for mail returns, which will walk them through the process of where to send the item and how the refund or exchange will be processed.

How Do You Return Cosmetics Purchased on Walmart.com?

For cosmetic items purchased on Walmart.com, customers may return the product to any Walmart store or return it by mail within 90 days of the purchase date.

To return the product to a Walmart store, customers can bring the product in its original packaging, any additional accessories that came with it, and the packing slip to the Customer Service counter. If customers don’t have the packaging slip, they can sign into their Walmart account, click on the order number, and print an Easy Returns Receipt.

To return the product by mail, customers can sign into their Walmart account, select the item they would like to return, and choose the “Return by Mail” option. They must then print out the pre-paid mailing label and package the item with its original packaging. Walmart recommends insuring packages because if it gets lost, Walmart won’t be able to issue a refund.

For cosmetics with labels saying ORM-D, such as nail polish or perfume, customers must mail the product with special ORM-D packaging, which can be obtained at the post office. Once the package is received, Walmart will issue a refund on the credit card used to make the purchase.

Cosmetic items purchased from dealers or resellers on Walmart.com are not eligible for returns, refunds, or exchanges either in-store or by mail.

What Are the Return Policies on Other Walmart Purchases?

Most Walmart purchases have a fairly similar return policy, but the length of time for accepted returns can vary based on the type of item. Certain products have to be returned within 15 days of receipt. These products include many categories of electronics, such as computers, printers (including 3D printers), camcorders, digital cameras, GPS units, digital music players, tablets, e-readers, portable video players, pre-paid cell phones, and drones. Other types of electronics, such as computer software (must be unopened) and televisions, may be returned within 90 days.

Prescription glasses purchased at a Walmart Vision Center must be returned within 60 days. Replacements are not offered for these items. Gift cards are non-returnable in most states.

Other items with a 90-day return policy include the following:

  • Books (must be unused and unmarked)
  • CDs, DVDs, Blu-ray discs, audiotapes, videotapes, video games (all of which must be unopened, unless they are defective. Defective items can be returned with receipt and exchanged for the same title.)
  • Clothing, shoes, and accessories (including fine jewelry)
  • Most home and garden items, excluding gas powered mini bikes, go karts, dirt bikes, UTVs and ATVs (non-returnable)
  • Most sports and fitness items
  • Non-perishable food items
  • Tires, if never mounted
  • Window blinds

Walmart highlights in its policy that in most cases, items must be returned in the original manufacturer’s packaging. A full list of policies for every department can be found on the Return Policy page of the Walmart website.

In Summary

Cosmetics can be returned at Walmart whether they were purchased in-store or online. Having your original receipt can make the process easier, but Walmart will process returns even if you don’t have your receipt. Your return should be in the original packaging and should be made within 90 days. For more information about Walmart’s policies, see our articles: Walmart Clearance Return Policy Explained + The List of Exclusions and Walmart Ink Cartridge Return Policy: Requirements, Exceptions Listed.

We also have the details on the makeup return policy at CVS and the best makeup kits for tweens.

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9 thoughts on “Walmart Makeup Return Policy: What to Know About Returning Cosmetics

    1. Hi Bill,

      Walmart has a fairly easy return policy on cosmetics, including hair care products, provided you make the return within 90 days of purchase and you have the product’s original packaging (if it had any) and receipt. I contacted a customer service representative and asked her about returning hair care products, and she said that you can expect a return if you did not use all the product and you have the receipt.

  1. I opened a bottle of concealer but it is not my shade. Can I return this item or exchange it?

    1. Hi Tylisha,

      You can return the concealer, even if it was opened, provided you have the original packing and your receipt.

  2. hi I opened the hair color and use a little but I did not like it but walmart didnt accept to return?? why????it was within 90 days

    1. Hi Pari,

      Unfortunately, your item must be in an unopened condition for Walmart to return it.

      1. it has unfair all stores accept return I wil not buy anything from walmart bcs very vad return policy

  3. I bought perfume from Walmart.com. It doesn’t smell the same as I remember when I tested it in Sephora. I’ve only sprayed it a handful of times. Do you think they’ll process a return since it’s been opened (the shrink wrap has been torn) and sprayed?

    1. Hi Kelly,

      Yes, you should be able to return it either by mail (you’ll have to start a return, fill out the return form, and print the shipping label) or at your local Walmart store. You’ll need your order number to complete the return.

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