Walmart Makeup Return Policy Detailed (Opened? No Receipt? etc)

Short Answer: You can return cosmetics to Walmart, but they must be in the original packaging, and you must return them within 90 days. You can make a return without a receipt, but you’ll need to bring a photo ID. You can also mail in your cosmetics returns, though you may need special packaging for hazardous materials. Below, we detail Walmart’s makeup return policy, including what to do if you made your purchase at Walmart.com.

Walmart Makeup Return Policy

Walmart accepts returns of cosmetics, including items like makeup, hair products, nail polish, and perfume. According to company policy, you can receive a refund on health and beauty products if you return the item in its original packaging within 90 days of the purchase date. Though the original packaging is required, Walmart will accept items that have been opened and tested.[1]

How to Return Cosmetics to Walmart Stores

In order to receive a refund, customers can bring the product to the Customer Service desk located inside any Walmart store. If you purchased the item with a credit card and you still have the receipt, Walmart will issue a refund on the original credit card. If you purchased the item with a debit card and you still have the receipt, Walmart will issue a refund on the debit card if the receipt says “debit tend” or issue a refund in cash if the receipt doesn’t say “debit tend.”[2]

Returns Without a Receipt

Customers may return cosmetic items to Walmart without a receipt. In order to do so, you must bring a valid, government-issued photo ID (such as a driver’s license or state ID) to the store.[2]

If you don’t have a receipt and the item costs under $25, Walmart can issue a cash refund. If the item costs $25 or more, Walmart can issue a gift card equal to the price of the product.[2] Regardless of the item’s price, you also have the option to do an even exchange for a product of the same price.

How to Return Cosmetics to Walmart by Mail

Customers may return cosmetics purchased at Walmart.com by mail within 90 days if the item is in its original packaging. Walmart’s return policy states that if the product has a sticker that says ORM-D (which stands for Other Regulated Materials – Domestic) and you would like to return it by mail, you must package the item in secure ORM-D packaging, which can be obtained at any post office.[3] ORM-D cosmetics include nail polish, perfumes, and aerosol hairspray, among others.

Receiving a refund by mail typically takes two to three weeks. You can use Walmart’s step-by-step guide for mail-in returns, which will walk you through the process of where to send the item and how the refund or exchange will be processed.

How to Return Cosmetics Purchased on Walmart.com

For cosmetic items purchased on Walmart.com, customers may return the product to any Walmart store or return it by mail within 90 days of the purchase date.[3]

To return the product to a Walmart store, you can bring the product — in its original packaging and with any additional accessories that came with it — as well as the packing slip to the Customer Service counter. If you don’t have the packaging slip, you can sign into their Walmart account, click on the order number, and print an Easy Returns Receipt.[2]

To return the product by mail, you can sign in to your Walmart account, select the item you wish to return, and choose the “Return by Mail” option. You must then print out the prepaid mailing label and package the item with its original packaging. Walmart recommends insuring packages because if it gets lost, Walmart won’t be able to issue a refund.[4]

As mentioned above, for cosmetics with labels saying ORM-D (such as nail polish or perfume) you must mail the product with special ORM-D packaging, which can be obtained at the post office. Once the package is received, Walmart will issue a refund on the credit card used to make the purchase.

Cosmetic items purchased from dealers or resellers on Walmart.com are not eligible for returns, refunds, or exchanges either in-store or by mail.[5]

11 comments

  • Tatiana Trosheva says:

    Hi,

    I bought a Hard Candy Just Glow Head-to-Toe Body Luminizer which turned out to be very bad quality. Super sticky and doesn’t dry out. I wonder if I can return it?

    • Lindsey Desmet says:
      First Quarter Finance logostaff

      Hello, Tatiana! Good question! Yes, you can return this product. Walmart accepts returns for beauty products even if they have been opened and tested. We have updated our article to include this information.

  • I bought perfume from Walmart.com. It doesn’t smell the same as I remember when I tested it in Sephora. I’ve only sprayed it a handful of times. Do you think they’ll process a return since it’s been opened (the shrink wrap has been torn) and sprayed?

    • Laura Bachmann says:
      First Quarter Finance logostaff

      Hi Kelly,

      Yes, you should be able to return it either by mail (you’ll have to start a return, fill out the return form, and print the shipping label) or at your local Walmart store. You’ll need your order number to complete the return.

  • hi I opened the hair color and use a little but I did not like it but walmart didnt accept to return?? why????it was within 90 days

    • Rebecca Turley says:
      First Quarter Finance logostaff

      Hi Pari,

      Unfortunately, your item must be in an unopened condition for Walmart to return it.

      • Name* (displayed publicly) says:

        it has unfair all stores accept return I wil not buy anything from walmart bcs very vad return policy

  • Tylisha Gourdine says:

    I opened a bottle of concealer but it is not my shade. Can I return this item or exchange it?

    • Rebecca Turley says:
      First Quarter Finance logostaff

      Hi Tylisha,

      You can return the concealer, even if it was opened, provided you have the original packing and your receipt.

    • Rebecca Turley says:
      First Quarter Finance logostaff

      Hi Bill,

      Walmart has a fairly easy return policy on cosmetics, including hair care products, provided you make the return within 90 days of purchase and you have the product’s original packaging (if it had any) and receipt. I contacted a customer service representative and asked her about returning hair care products, and she said that you can expect a return if you did not use all the product and you have the receipt.