Victoria’s Secret Bra Warranty FAQs

Slipping into a new piece of lingerie is a great feeling. But there’s nothing sexy about snapped elastic, bent underwire, or frayed seams. If your new panties aren’t pretty or your push-up lets you down, don’t worry. Victoria’s Secret’s satisfaction guarantee should have you smiling again soon.

Victoria’s Secret Bra Warranty FAQs

There is no Victoria’s Secret warranty/Victoria’s Secret bra warranty exactly, but they do guarantee that you’ll be satisfied with their merchandise. How? The return policy covers every item in every department: if you don’t love it, you can bring it back. They’ll let you return or exchange any garment, as long as the original label hasn’t been cut out. According to the Customer Service section on VictoriasSecret.com, any product except gift cards can be returned at any time.

Victoria’s Secret Return Policy

Your options for returns and exchanges depend on when and how you got your item. If you can find your original receipt or shipping invoice, hang on to it! You can make a return without a receipt, but having it will make things easier. You’ll have the best options if you can show when you bought the item and how much you paid.

Return Merchandise to a Victoria’s Secret Store

You can return any item to any store in the same country where it was purchased. It doesn’t matter if you bought it in another store or received it as a gift — as long as it’s in the same country. Items purchased online and delivered in the U.S. can also be returned to your nearest store. Online orders sent overseas can’t be returned to a store (see the section below on “Return an International Order.”)

If you’ve cut the price tags off, you can still return the item. But your return will go faster if you bring the tags. There are a few specific rules about returning items to your local store.

  • With the original receipt, in the first 90 days: You can get an exchange or refund for the full purchase price. Your refund will be returned in the original form of payment. For online orders, bring the invoice that was included in your package.
  • With the original receipt, after 90 days: You can get an exchange or refund for the full purchase price. Your refund will be returned as a merchandise credit. For online orders, bring the invoice.
  • Limit on returns or exchanges with a receipt: You can make up to 7 returns with receipts in a 90-day period. If the item is defective, it doesn’t count toward this limit.
  • Without a receipt: Your refund or exchange will be handled according to the return policy posted in the store at the time. You can get an exchange or a refund as a merchandise credit. The refund amount will be the item’s lowest selling price. That’s the price after all coupons, sales, and discounts that could apply.
  • Limit on returns or exchanges without a receipt: You can make up to $250 worth of returns without receipts in a 90-day period. If the item is defective, it doesn’t count toward this limit.
  • ID required without a receipt: You will need to show a government-issued ID (like a driver’s license, military ID, or passport) to return items without a receipt.
  • With a gift receipt: You can get an exchange or a merchandise credit for the original purchase price.
  • Other exceptions: You can’t return an item with the original garment label cut out. You must make all returns or exchanges in the same country the item was purchased. If any local laws are different than store policy, the store will follow the law.

Return Merchandise by Mail

If you ordered an item for delivery, you can return it by mail. You can’t return items by mail that were bought in a store. The process for mail returns is the same for gifts, website, catalog, and phone orders. There are a few specific rules about returning items by mail.

  • If you are outside the U.S., see the section below on “Return an International Order.
  • If your item arrived damaged or defective, or you got the wrong item, call Customer Service at (800) 568-4288 before taking any other steps.
  • If you just want to exchange the size or color, you can order the replacement by phone and get your new item faster. They’ll send the replacement right away, while you are mailing your return back. The number for phone exchanges is (800) 411-5116, and your replacement item will ship for free.
  • Purchases returned in the first 90 days can be refunded in your original form of payment or exchanged for another item. Gifts and items bought with a gift card will be refunded as a gift card.
  • Items returned after 90 days may be exchanged for another item or refunded as a gift card.
  • The buyer’s original shipping and handling fees are not refundable.
  • Fill out a return slip for purchases and gifts. If you don’t have the return slip that came with your delivery, you can download a new form from the Victoria’s Secret website. If you need to look up details of your order to fill out the form, you can see them in your online account. If you’re returning a gift, be sure to mark that on the form.
  •  Mail your package to the returns processing center. You should have a prepaid shipping label attached to your shipping invoice. If you use that label, send the package by USPS. The price ($5.99) will be deducted from your refund. If you don’t want to use the prepaid label, you can send your return by any trackable, insured delivery service. See the return center’s shipping address.
  • Allow two weeks for shipping and for your refund to be processed.

Return an International Order

If your item was purchased in a Victoria’s Secret store outside the U.S., you can return it to any other store in the same country. If you placed an international delivery order by phone, you can return it to the U.S. return processing center.

  • Purchases returned in the first 90 days can be refunded in your original form of payment or exchanged for another item. Gifts and items bought with a gift card will be refunded as a gift card. If you are exchanging for an item at a higher price, you must pay the difference.
  • Items returned after 90 days may be exchanged for another item or refunded as a gift card.
  • The buyer’s original shipping and handling fees are not refundable.
  • Fill out a return slip for purchases and gifts. If you don’t have the return slip that came with your delivery, you can download a new form from the Victoria’s Secret website. If you are returning a gift, be sure to mark that on the form.
  • Mail your package back to the returns processing center. You can send your return by any trackable, insured delivery service. You must pay the return shipping. See the return center’s shipping address.
  • Allow 30 days for shipping and for your refund to be processed.

If your item was purchased online and delivered outside the U.S., the return process depends on the country where you received it. This chart on the Victoria’s Secret website lists the guidelines for each country.

In Summary

Although there is no Victoria’s Secret warranty/Victoria’s Secret bra warranty, they have a customer satisfaction guarantee on every garment they sell. You can return or exchange any item that you don’t love, with or without a receipt, (but if you can find the receipt, use it!).\ As long as you follow the different rules and procedures we’ve outlined for returning items in stores, by mail, or internationally, you should be able to get your refund or exchange for a new item.

Suggested further reading: Does Victoria’s Secret Accept Apple Pay? and These Are the Stores That Let You Try on Bras Before Buying

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