Short Answer: Walmart generally accepts returns without the receipt within 90 days of purchase or delivery, as long as you have the original packaging. However, some items do require the receipt and/or have return windows shorter than 90 days, such as electronics and oversized furniture. For more details about Walmart returns without a receipt, see below.
Walmart Returns Without a Receipt
Walmart usually accepts returns within 90 days of purchase or delivery, with or without a receipt under its standard return policy. Take your item(s) to the customer service counter and let the store associate know that you don’t have a receipt. The associate will then start the refund verification process. You’ll need to bring all of the original packaging and accessories — the item’s packaging has a barcode that the associate will scan to confirm the item was (and still is) sold at Walmart.
You’ll also need to present a valid, government-issued photo ID, such as a driver’s license or military ID. Walmart will use information from your ID to keep track of your returns without a receipt in their system. Walmart may deny future return requests from customers with excessive returns on record.
Any Walmart store can process returns for most items purchased in-store or on Walmart.com; you don’t have to go to the same store where you bought it unless returning a contract cell phone (as previously reported).
Additionally, you can only return tires to Walmart stores with a Tire & Lube Express (as previously reported), and unopened tobacco and alcohol are only returnable to the original store of purchase. Find more about returning alcohol in our related article on alcohol return laws by state.
Final Sale Items
The following items are final sale, meaning you can’t return them with or without a receipt:
- Diabetic supplies (meters, strips, lancets, syringes)
- Firearms, ammunition, airsoft and air guns, BB guns, and crossbows
- Gas-powered dirt bikes, mini-bikes, scooters, UTVs, ATVs, and ride-ons
- Home diagnostic testing kits
- Medical devices and hygienic medical equipment
- Pepper spray
- Pregnancy tests
- Prescription medicines
- Snow tires
- Trading cards
- Used or opened RV sewer lines
- Used or mounted tires
If your item is defective, Walmart may be able to help you send it back to the manufacturer for repair. The store might also give you the option of exchanging another of the same item or choosing a similar replacement. Store managers have final discretion over how to handle the return.
If Walmart can find a record of your purchase in its computer system, you’ll usually receive a refund to the original payment method. However, if the store must process your return as non-receipted, you’ll only receive a refund if it passes the verification process. Walmart offers cash refunds for items worth less than $10 and gift card refunds for items of greater value than $10. You also have the option to exchange the item.
Denial of Return
Store managers may deny returns at their discretion, such as denying returns worth $50 or more if you do not have your receipt. If the store manager you’re speaking with doesn’t approve your return without a receipt, you can visit another Walmart store near you and attempt to return the item there instead.
- Walmart customer service (800) 925-6278
- Walmart store customer service representatives