Walmart Return Without Receipt: Limit, Restrictions, etc

Most items purchased at Walmart stores or on Walmart’s website can be returned without a receipt within 90 days of purchase or delivery. However, some items do require a receipt, including computers, video game hardware, and other electronics. Additionally, some items, such as cell phones, have a return window shorter than 90 days. Returns aren’t available for final sale items at any time, with or without a receipt. Continue below for more details about Walmart’s return policy with no receipt.

Walmart Returns Without a Receipt

Walmart usually accepts returns within 90 days of the purchase date with or without a receipt, as noted in Walmart’s corporate policies. Any Walmart store can process returns for most items purchased in-store or on Walmart.com. It does not have to be the store the item was purchased from, though store managers do have the discretion to refuse a return.

Online orders can be looked up in your Walmart.com account. Items eligible for return will have the option to print a store returns receipt, so not having a receipt shouldn’t be an issue when returning a Walmart.com purchase.

Some items do not fall under this return policy, per the returns page on the Walmart website. The following items may not be returned without a receipt and have a shorter time frame for returns:

  • Within 14 days of purchase with a receipt:
    • Contract cellular devices
  • Within 15 days of purchase with a receipt:
    • Drones, computers, camcorders, digital cameras, music players, tablets, e-readers, portable video players, GPS units, new and refurbished video game hardware, prepaid cell phones, hoverboards, electric bikes, electric scooters, smartwatches, activity trackers, radio controlled vehicles, and printers (excluding 3D printers)
  • Within 30 days of purchase with a receipt:
    • 3D printers, 3D printing supplies, 3D printing products, air conditioners, dehumidifiers, pressure washers, and generators
  • Within 90 days of purchase with a receipt and if unopened and sealed:

Additionally, the following items are final sale, meaning you cannot return them with or without a receipt:

  • Diabetic products including meters, strips, lancets, lancet devices, and syringes
  • Firearms, ammunition, and pepper spray
  • Gas-powered mini bikes, dirt bikes, go karts, UTVs, and ATVs
  • Gift cards
  • Minutes for prepaid cellular phones
  • Over-the-counter drugs that contain pseudoephedrine and pseudotropine
  • Perishable food items
  • Prescription drugs
  • Software delivered via email
  • Video game download cards

An important note on gift cards: Some states require by law that gift cards be returnable or refundable. If you live in one of the following states or territories, you should contact your local Walmart for details about its gift card return policy: California, Colorado, Massachusetts, Maine, Montana, New Jersey, Oregon, Washington, Texas, Puerto Rico, Rhode Island, or Vermont.

For more return policies on specific items, see our articles about returning a TV to Walmart, returning a laptop or tablet to Walmart, and returning cosmetics to Walmart.

Making a Walmart Return Without a Receipt

If you need to return a Walmart purchase without a receipt, take your item to the customer service counter. Be sure you have all of the original packaging and any accessories.

Let the employee know that you don’t have a receipt. The employee will then start the refund verification process (which we detail in our related article). You will need to present a valid government-issued photo ID such as a driver’s license or military ID. Walmart will use information from your ID to keep track of your returns without a receipt in their system. Walmart may deny future return requests from customers with excessive returns on record.

The reason for your return will determine how your return is processed. Cash refunds are only available for items without a receipt if the item you’re returning is less than $25. If your item is equal to or greater than $25, you will be given a Walmart gift card instead.

If your item is defective, Walmart may be able to help you send it back to the manufacturer for repair. The store might also give you the option of making an exchange for another of the same item or choosing a replacement.

Store managers may deny returns at their discretion. If the store manager you’re speaking with does not approve your return without a receipt, you can visit another Walmart store near you and attempt to return the item there instead.

In Summary

Walmart accepts returns without a receipt for most items up to 90 days after purchase, with some exceptions. Certain items are final sale and cannot be returned, such as firearms and gift cards in most states. Other items, such as cell phones, must have a receipt and must be returned within 14 days of purchase. You can return most Walmart.com purchases to a Walmart store. Walmart.com orders can be looked up in your Walmart.com account, allowing you to print a store returns receipt for eligible items.

In addition to returning items without a receipt, you might also be interested in learning more about returning opened items to Walmart and what hours you can make a return at Walmart.

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6 comments

  • How difficult is it to exchange an ONN tablet without receipt or packing? Only had it for six days. It doesn’t work.

    • Lindsey Desmet says:
      First Quarter Finance logostaff

      Hello, Lynn! Tablet returns and exchanges at Walmart must be within 15 days of purchase and typically do require the receipt. Since you do not have your receipt, Walmart may deny your return. However, if your item is defective, the store manager may be willing to approve your exchange. If you paid by debit or credit card, you might also want to try using Walmart’s receipt lookup tool before speaking with the manager. Best of luck with your return!

  • I never receive cash for a returned item even with tag on but no receipt, and it’s under $25. Can an individual store arbitrarily do this whenever?

    • Lindsey Desmet says:
      First Quarter Finance logostaff

      Hello, Susan! Were you given a refund on a Walmart gift card? The official corporate policy is to offer a cash refund for items under $25 with no receipt. However, managers do have the authority to deny the return or offer a gift card rather than cash.

  • joseph sparrowhawk says:

    Purchased a 43-inch VIZIO Smart TV online and Thursday, Aug. 1st I picked it up at FedEx. Today (Sunday) a techie from AT&T checked and said that the TV was defective and would not connect to Netflix. They suggested to contact Walmart. Problem: tomorrow is garbage pickup and box and packing are cut up and in garbage. Please advise.

    • Lindsey Desmet says:
      First Quarter Finance logostaff

      Hello, Joseph! Walmart generally does not accept returns if you do not have the original packaging but may be willing to do so since your item is defective. You will need to contact Walmart.com’s customer service department at (800) 966-6546 or visit a Walmart store and speak with a manager to see if they will approve your return. We have more details in our article on Walmart’s return policy for opened items. Best of luck!