Short Answer: Winn-Dixie’s return policy varies by store location. In general, Winn-Dixie allows for the return of most items within 14 to 30 days of purchase. To get a full refund to your original payment method, you’ll need the receipt. Without a receipt, you may be approved for store credit. Below, we have more details of the Winn-Dixie return policy.
Winn-Dixie Return Policy
Winn-Dixie does not have a companywide return policy, a corporate customer service representative said. Instead, returns at Winn-Dixie are made at the discretion of individual store managers.
To understand typical return requirements at Winn-Dixie grocery stores, we contacted locations in Alabama, Florida, Mississippi, and Louisiana. We’ve outlined our findings below, but, keep in mind, return policies vary. To find out about your local Winn-Dixie’s return policy, you may want to contact the store directly.
General Return Requirements
Winn-Dixie allows for the return or most items anywhere from 14 to 30 days after purchase — and, in some instances, it doesn’t matter when you make a return, as returns are handled on a case-by-case basis. While there isn’t a set time limit for returns, you will need to bring your receipt. During our research, 100% of the store we contacted said that a receipt is required for a full refund to your original payment method.
If you don’t have the receipt but you are a member of Winn-Dixie’s rewards program, a store associate can look up your transaction. Without proof of purchase or a rewards card, you may be offered you a partial refund or store credit — or your return may be denied.
Both perishable and nonperishable items can be returned or exchanged, though some stores implement a shorter return window for perishable items. Open-box returns are also allowed.
If the product is defective, spoiled, stale, or unsatisfactory, Winn-Dixie will offer a refund or replacement, customer service representative said.
The following items are not eligible for return:
- Baby food
- Baby formula
- Gift cards
Additionally, since some states prohibit the return of alcohol, you’ll want to review our article on alcohol return laws by state to find out if you can make an alcohol-related return.
Winn-Dixie offers refunds for recalled products. Winn-Dixie lists current recalls on its website and suggests that customers either throw the items away or return them to the store where they purchased them for a full refund.
How to Make a Return at Winn-Dixie
To make a return at Winn-Dixie, visit the customer service desk. You’ll need to present the item along with your receipt or ask the store associate to look up your receipt using your Winn-Dixie rewards account. The associate will determine whether or not your item is eligible for return and may seek approval from the store manager on duty.
Winn-Dixie’s service desk hours are usually the same as its store hours. Most stores are open from 7 a.m. to 10 p.m. or 11 p.m. daily, though it’s best to contact your local store or check Winn-Dixie’s store locator for specifics.