Walmart Phone Return Policy: Contract, Prepaid Phone Policies Detailed

Short Answer: Walmart will accept the return of a contract cell phone within 14 days of purchase at the store location where you originally bought it. Prepaid phones can be returned to any Walmart location within 15 days of purchase. The receipt, original packaging, and the accessories that came with the phone must accompany all cell phone returns. For more details of the Walmart phone return policy, see below.

Walmart Phone Return Policy Explained

Walmart’s mobile phone return policy varies depending on the type of phone you purchased. You can return a contract phone within 14 days of purchase to the store where you originally bought it. Prepaid phones can be returned within 15 days to any Walmart location. Contract and prepaid phones purchased online can be returned by mail or to a store location. We confirmed this information with Walmart’s corporate customer service department and several store associates.

You’ll need your original receipt to return any type of phone. Walmart accepts returns for some items without a receipt (as previously reported), but contract and prepaid phone returns require a receipt. You can, however, return a phone even if the box is open (as previously reported). Just be sure to bring the original packaging and any accessories included with the phone to the store when you make a return.

Phones should be returned in the same condition they were sold. Walmart will process returns for items that arrive damaged or defective but does not accept returns on items damaged by the customer after purchase (as previously reported). The only exception is for customers who purchased a Walmart Protection Plan; the mobile phone plan covers cracked screens and liquid damage.

Keep in mind, contract phones may be subject to further requirements depending on the carrier and the contract. For prepaid phone purchases, all minutes, phone cards, and PINs are final sale and not eligible for returns or refunds.

Mobile phone returns at Walmart are eligible for exchange or a refund to the original method of payment. If you purchased the phone with a debit or credit card, you should bring the card with you when making a return. If you don’t have the card you used to make the purchase, your refund will be in the form of a Walmart gift card.

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