Macy’s Perfume Return Policy Explained (New, Used, Exchange Info, etc)

Short Answer: Macy’s allows fragrance returns within 30 days of in-store purchase or 180 days of online purchase. Last Act or clearance perfumes and colognes must be returned within 30 days of purchase. Fragrances should be in new and unopened condition or opened with minimal use to qualify for a return or exchange. With the receipt, you’ll be refunded to your original payment method. With a gift receipt, you’ll receive a refund in the form of store credit. Without proof of purchase, you’ll likely receive store credit for the item’s lowest sale price in the last 30 days for in-store purchases and the last 180 days for online purchase. For more on Macy’s fragrance return policy, see below.

Macy’s Perfume & Cologne Return Policy

Macy’s accepts returns and exchanges of in-store and online fragrance purchases. In-store perfume and cologne purchases can be returned to any Macy’s store within 30 days of purchase, while online fragrance purchases can be returned within 180 days of purchase. Last Act and clearance items are an exception to this rule; Last Act fragrances purchased in-store or online must be returned within 30 days of purchase. We confirmed this information with Macy’s corporate customer service department.

Item Condition

The fragrance should be in new and unopened condition or “gently used” to qualify for a return or exchange, according to Macy’s cosmetic and fragrance return policy. If you try the fragrance and find that you don’t care for the scent or you have an allergic reaction to it, you can return it. Gently used means the perfume or cologne should only have been sprayed one or two times, a customer service representative said.

Proof of Purchase

In order to receive a full refund to your original payment method, you’ll need to present or include the receipt, packing slip, or shipping label.

If you don’t have the receipt and you made an in-store purchase with a debit or credit card, a Macy’s store associate at the location where you made the purchase may be able to look up your transaction.

If you don’t have the packing slip or shipping label from your online order, Macy’s online customer service can help you look up your order using your email address or the order number.

Returns made without a receipt are subject to a store manager’s approval, require a valid photo ID, and will likely be issued in the form of store credit in the amount of the item’s lowest sale price in the last 30 days for in-store purchases and the last 180 days for online purchases; exchanges are not permitted without proof of purchase.

If you have a gift receipt or the shipping label from a gift, you should be able to get a full refund in the form of store credit. However, if the purchase was made with Macy’s Star Money rewards points, you’ll only be able to receive a merchandise credit of in-store use.

Online orders can also be returned by mail. To initiate a return by mail, sign in to your account or contact Macy’s customer service via online chat. As long as your return is within Macy’s guidelines, you should be able to print a free prepaid UPS return shipping label to complete your online return. Keep in mind, original shipping charges will not be refunded and fragrances cannot be exchanged by mail.


Refunds for in-store returns are processed the same day but may take three to five business days to be reflected in your account. Refunds for online returns by mail are processed within 14 days of when the item is received.


  • During my visit to New York I purchased perfume from Macy’s. But now I returned back to Washington. I’m allergic to the scent. Can I return or exchange it in DC? I paid via debit card, and I don’t have the receipt.

    • Lindsey Desmet says:
      First Quarter Finance logostaff

      Hello, Omid! Great question! We reached out to Macy’s and were told that you can return or exchange items at any Macy’s location. You do not have to visit the same store where you made your purchase. We have updated our article to include this information. Best of luck with your return!