Can You Return a Car Battery (Used or Unused)? 6 Store Policies Detailed

Short Answer: You can usually return a new, unused car battery, but policies vary by retailer. During our research, we found that Advance Auto Parts, Costco, O’Reilly, Walmart, and other retailers allow car battery returns. For batteries that aren’t working properly, you may be able to get a replacement or a refund if the battery is still under warranty. For more information on returning a car battery, including warranty information, see below.

Can You Return a Car Battery?

Car batteries are usually eligible for return if they are in new condition, but return policies vary by retailer. Car battery warranties may also be a factor. We contacted customer service representatives for the following popular auto parts retailers to compile this list of battery return policies and battery warranties:

Advance Auto Parts

  • Allows car battery returns? Yes
  • Return policy details:
    • Advance Auto Parts accepts car battery returns within 45 days of purchase; the battery must be in new condition and you’ll need to present the receipt and a valid photo ID. Car batteries not in new condition will not be accepted for return.
    • If you don’t have the receipt, an Advance Auto Parts merchandise card will be issued in the amount of the lowest sale price of the item in the past 45 days.
  • Warranty information:
    • Brand: AutoCraft Battery Limited Warranty
    • Time limit: One to three years
    • If the battery isn’t working properly, you can make a warranty claim in-store with proof of purchase; returning a car battery under warranty must be approved by a store manager.

AutoZone

See our related article for details of AutoZone’s battery return policy and battery warranty policy.

Costco Wholesale

  • Allows car battery returns? Yes
  • Return policy details:
    • Costco accepts car battery returns with no set time limit; the battery can be in new or used condition. Proof of purchase is required; if you don’t have the receipt, a store associate may be able to look up your transaction using your membership card.
    • You may need to initiate your battery return at the tire center.
  • Warranty information:
    • Brand: Interstate Battery Warranty
    • Time limit: One to six years
    • If the battery isn’t working properly, you can request a replacement or a refund under warranty. Proof of purchase is required; if you don’t have the receipt, a store associate may be able to look up your transaction using your membership card.

NAPA Auto Parts

  • Allows car battery returns? Yes
  • Return policy details:
    • NAPA accepts car battery returns within 30 days of purchase; the battery must be in new condition and you’ll need to present the receipt.
    • To return a car battery purchased online, you’ll need to obtain a NAPA Return Goods Authorization Number. Online purchases can be returned in-store or by mail via UPS.
  • Warranty information:
    • Brand: NAPA Batteries Limited Warranty
    • Time limit: Up to 36 months, depending on the model
    • If the battery isn’t working properly, you can return it to a NAPA Auto Parts store along with the original receipt to request a replacement under warranty; refunds are not an option under warranty.

O’Reilly Auto Parts

  • Allows car battery returns? Yes
  • Return policy details:
    • O’Reilly accepts car battery returns with no set time limit; the battery must be in new condition and you’ll need to present the receipt.
  • Warranty information:
    • Brand: SuperStart Battery Warranty
    • Time limit: Up to three years, depending on the model
    • If the battery isn’t working properly, you can return it to an O’Reilly store along with the original receipt to request a replacement under warranty. 

Pep Boys

  • Allows car battery returns? Yes
  • Return policy details:
    • Pep Boys allows car battery returns within 30 days of purchase; the battery must be in new condition and you’ll need to present the receipt.
    • If you don’t have the receipt, you’ll receive store credit in the amount of the lowest sale price of the item in the past 30 days.
  • Warranty information:
    • Bosch batteries come with a warranty valid for 36 months. You can return the battery to a Pep Boys store with the original receipt and it will be tested for failure verification prior to replacement; refunds are not an option under warranty.
    • Champion batteries come with a warranty valid for 30 months. You can return the battery to a Pep Boys store with the original receipt and it will be tested for failure verification prior to replacement; refunds are not an option under warranty.
    • Optima batteries come with a warranty good for 36 months. You can return the battery to a Pep Boys store with the original receipt and it will be tested for failure verification prior to replacement; refunds are not an option under warranty.

Walmart

See our related article for details of Walmart’s battery return policy.