The Lowe’s appliance return policy allows for small appliance returns within 90 days of purchase and large appliance returns within 30 days. All appliances must be in new condition and you’ll need to provide proof of purchase.
Lowe’s Appliance Return Policy
You can return major appliances like washers and dryers to Lowe’s up to 30 days after purchase if the appliance was purchased with a Lowe’s Advantage Card, Lowe’s Business Advantage, Lowe’s Business Rewards, Lowe’s Commercial Account, Lowe’s PreLoad Card, or Lowe’s Lease to Own plan.
If not, major appliances must be returned within 48 hours of purchase. All other appliances, including toasters and microwaves, must be returned within 90 days.
Appliances must be in new condition and you’ll need to bring the receipt for a full refund to your original payment method.
The box can be opened but you must bring the packaging and any accessories that came in the box when you make the return.
Lowe’s offers free delivery and installation on many large appliances. We were told that if Lowe’s delivered and installed the item you want to return, Lowe’s will come to your home to pick up the appliance and process the return for free — as long as it hasn’t been more than 30 days.
If Lowe’s did not deliver and install the item, you can still make a return within 30 days, but you should contact Lowe’s customer service at (800) 44-LOWES to arrange the return and find out about any fees.
We were told that pickup may cost between $60 and $80, but if a delivery team will already be in your area, Lowe’s may waive the fee for you.
If you no longer have the receipt, a store associate may be able to look up your receipt in-store. If proof of purchase cannot be found, Lowe’s may issue your refund in the form of store credit for the item’s current sale price.
To make a return without a receipt, you’ll need to show a valid photo ID. Keep in mind, non-receipted returns are subject to Lowe’s computer system and the discretion of a store manager.
We contacted Lowe’s stores in California, Connecticut, Iowa, Nebraska, North Dakota, and Ohio to confirm this information.
See our related research for information on returning an item to Lowe’s after 90 days.
- Lowe’s customer service
- Lowe’s online chat