Lowe’s Tool Return Policy Explained

Short Answer: You can return most tools purchased at Lowe’s within 90 days — even if you’ve opened the box and used the item. One exception: Outdoor and gas-powered tools must be returned within 30 days. All tools must be in like-new condition and you’ll need to bring the original packing and receipt or photo ID. For more on Lowe’s tool return policy, see below.

Lowe’s Tool Return Policy

Lowe’s tool return policy allows for most tools to be returned within 90 days, as long as you provide proof of purchase, according to the return policy on the Lowe’s website. We contacted Lowe’s customer service department at (800) 445-6937 to confirm this information. A customer service representative told us that tools can be returned even if the box has been opened and you’ve tested the item — but tools should still be in like-new condition. To make a return, you should bring the original packaging and your receipt.

Outdoor tools and gas-powered tools must be returned within 30 days. If you tested the product at home, you’ll need to drain the fuel before returning it. If you purchased a gas-powered tool online and it has been used, you’ll need to return it in-store instead of by mail. The same holds true for tools with lithium batteries.

Returns with valid proof of purchase will be exchanged, refunded in cash, credited to your account, or refunded via in-store credit based on the original method of payment, according to Lowe’s return policy. If you don’t have the receipt, a store associate may be able to look up your purchase. Without proof of purchase, you may be issued store credit in the amount of the current sale price of the item. Non-receipted returns are accepted at the store’s discretion. A representative suggested bringing a valid photo ID, credit card, and receipt (if possible) when making a return.

Online orders can be returned in-store or by mail (with the exceptions stated above). All shipping charges are nonrefundable but Lowe’s does provide a prepaid return shipping label for online orders.

For damaged or defective items, contact Lowe’s customer service by calling (800) 445-6937 or email customercare@lowes.com within three days of purchase. All warranty concerns should be directed to the manufacturer.

In Summary

Lowe’s allows most tools to be returned within 90 days or purchase — even if you’ve opened the box and tested the item. Tools must be in like-new condition and you’ll need to bring the original packaging and your receipt. Outdoor and gas-powered tools need to be returned within 30 days. Contact Lowe’s customer service for damaged or defective items.

Has it been more than 90 days? See our article on Lowe’s return policy after 90 days.

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