Walmart Shoe Return Policy: Time Limit, Requirements, etc

Short Answer: You can return shoes to Walmart within 90 days of purchase — even if the shoes have been worn and aren’t in their original packaging. Keep in mind, for a refund, you’ll need either the original packaging or your receipt. For more details of the Walmart shoe return policy, see below.

Walmart Shoe Return Policy

Shoes can be returned to Walmart within 90 days of purchase, according to Walmart’s Clothing Shoes, and Accessories Return Policy. Store associates from a number of Walmart store locations across the country added that shoes can still be returned if they have been worn, you don’t have the original packaging, and/or you don’t have the receipt. But, to receive a refund, you’ll need either the original packaging or your receipt.

If you have the original packaging and your receipt, simply bring the shoes to the customer service desk at your local Walmart within 90 days of purchase and a store associate will process your return. Your refund will be processed to your original form of payment.

You can return shoes without a receipt as long as you have the original packaging and are willing to show a valid government-issued photo ID. Your return will be subject to Walmart’s refund verification process. (You can find details of this process in our related article.) If your return is approved and the shoes cost less than $25, you can receive a cash refund. If the shoes cost more than $25, your refund will be issued in the form of a Walmart gift card.

If you don’t have your receipt and you also don’t have the original packaging, a Walmart store manager will need to approve your return. If your return is approved, you’ll receive store credit for the amount the shoes are currently selling for. Keep in mind, one store associate said that without a receipt and no original packaging, shoes that show clear signs of wear and tear will likely be ineligible for return.

Walmart’s 90-day return policy applies to shoes that prove defective and/or break, but all returns are subject to a store manager’s approval.

Online Orders

If you bought the shoes on Walmart.com, you can either return them to a store location or log in to your Walmart.com account and click “Start a Return.” When prompted, print out the return shipping label and send the shoes back for a refund. (Note: This only applies to shoes shipped and sold by Walmart.com. Items shipped and sold by third-party sellers like Shoes.com fall under the third-party seller’s return policy and are not usually returnable at Walmart stores.)

More Information

See our related articles to find out about:

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2 comments

  • Barry Brock says:

    If I buy online from Shoes.com, do Walmart stores accept returns in case I don’t like them or they’re not the proper fit? Or would I have to mail them back?

    • Lindsey Desmet says:
      First Quarter Finance logostaff

      Hello, Barry! You would need to return your Shoes.com purchase by mail. Walmart allows in-store returns for items purchased at Walmart.com, but only those shipped and sold by Walmart directly; Shoes.com is considered a third-party seller and sets its own return policy. We have updated our article to include this information. Best of luck with your purchase!